jonp

Thank you for this feedback. So you are saying that on the Activity card on the dashboard, you don't see any notification about updating to 24.10.2.2. This is definitely a case we need to track. @mill3000 please connect with this user and get any info you need to open a bug report with the dev team. @Creeju if you can hold off updating manually to 24.10.2.2, we'd like to see why your server is not seeing the HexOS update available.

Just found this thread and love it! You guys have some really awesome vehicles. I'll have to post ours soon!

It’s good to hear this. We are objectively measuring response times in our tool stack and this is in line with what we are seeing there as well.

@mill3000 please find the thread he is talking about and let’s get a bug report to the dev team on it.

You should see a notification about the update for the deck regardless of the version of TrueNAS you are on. Check your message archive to see if you have one. If not, that is a bug.

Thank you and the others for reporting this. We will be investigating for a hot fix next week. In the meantime, you can use TrueNAS to set the static dns address as a temporary workaround.

Yes. There are some bugs with HexOS on 25.04 that we need to look at. Furthermore we need to add ZFS pool upgrade operations to our process as well. all of that said, I have a system on 25.04 that definitely booted and connected to deck ok, but at present, cpu and memory usage reporting is borked 😬 Probably just an API call change we need to update, but we will get it fixed soon enough. As an fyi, if we do decide to update users to 25.04, it will likely be 25.04.2.

If you clear 1 hr of history, does that fix it on Firefox?

Yeah we are aware of this and looking at it, but clearing the last 1 hour of your browser history on chrome also fixes this issue. This does appear to be a chrome specific issue so if anyone runs into this with a different browser, let us know.

Hi all!! We spent the day today rolling out the update and we are finally done! Everyone should be seeing the new update as soon as you login to the deck. Happy testing!!

You'll see a theme pretty soon with our other staff ;-). We had our offsite meeting in June where we all got together in person for the first time and our UI/UX designer is also a photographer and set up some nice headshots for us. BTW, we are looking to push the update later today!!

No. We're looking at issues with Plex and Immich in July.

Thanks! We are going through our final fixes today with plans to publish tomorrow. There will be a few “known issues” that we intend to address which we will document in the release notes. The biggest being our need to address the changes to Immich, but after this release, our cadence for publishing updates will be far more frequent. This release marks the culmination of 6 months of team expansion and growth. With these guys well tuned now, we will be moving at a quicker pace.

Yessir!

Weekend testing went great! Documented a handful of bugs/issues that the team is actively squashing this week. Still hoping to publish the release by Friday, but we reserve the right to postpone till Monday if necessary. Here's a sneak peak at pool customization (drive selection) in the wizard: You'll notice in the background next to the "Continue" button that we have the option to "Skip" now! This will let users get into the dashboard without configuring any storage pools. This will enable the ability to adopt existing pools from TrueNAS SCALE itself (and other platforms).

No need to reinstall from the iso. When the update is out you’ll just see it when you login to deck. The OS update can then be applied from within the deck and all it will require when done is a restart of the server.

Hi all, Big news! I’m spending this weekend reviewing the preview build for our Q2 update (final sanity and bug checks). Did a cursory preview today with the team and they really knocked it out of the park! Next week this update will be live along with the ability to natively update the OS to 24.10.2.2 and we will also be publishing a new ISO for this build as well. Expect a blog with even more info. Just wanted to share this exciting news with everyone! I have a busy weekend ahead of me….

Hi there and our apologies for any confusion. I looked up your purchase with the details you posted. Looks like you used a protonmail.com email address to purchase HexOS. That's different from this account. Hit "forgot your password" on the login screen and use your protonmail account to have your login credentials sent to you for that. If you'd like me to merge those accounts, send an email to support@hexos.com from your protonmail account used to purchase and we'll take care of that for you. Thanks!

Only 24.10 train for the Q2 update for now. Technically users who upgrade via TrueNAS UI can go to 25.04 right now, but just know that we haven't done any extensive testing with HexOS against that release yet, so you would be completely trailblazing ahead of us. By 1.0, we should pretty close to being in lockstep with TrueNAS releases. I would imagine as TrueNAS major releases come out, we make them available to our users within a few weeks.

Thanks for your feedback and I wholeheartedly agree. I have gotten some very helpful messages from another community member here who actually acts as a Community Manager for some other pretty popular products. We are planning to expand the team in the future specifically in this area. I'm confident that by the end of Q3, you'll be much happier with the frequency of communication and updates!

Update: As of 6/23, we have updated the ISO available in our READ ME FIRST post to the 24.10.2.2 version. New users installing with this version should NOT be affected by the issue documented below. Hi all, As of June 1st, attempts to install or update apps via either the HexOS or TrueNAS interface (running on 24.10.0.0) will fail. Users affected by this issue are welcome to install the 24.10.2.2 update via the TrueNAS interface to immediately resolve this issue. Our sincerest apologies to anyone currently affected by this. In the next two weeks, we will be publishing our Q2 update which will include the ability to update your underlying HexOS version to run on TrueNAS SCALE 24.10.2.2. Sincerest Regards, Jon

Yes we see this as well and it was a misreading on the update notes on our part. The q2 update is going to be out soon which will enable OS updates. In the meantime users that feel comfortable updating via the TrueNAS UI can go to 24.10.2.2. This should not break any current functionality with command deck, but please let us know if you see anything.

Please reach out to us at support@hexos.com and we will directly assist each of you! Thank you!!

This is correct.

I think the core of your question is whether or not we have any type of revenue sharing agreement with iXsystems on lifetime licenses and the simple answer to that question is no, we do not.