jonp

We refunded your purchase on Thursday December 5th. It takes 5-7 business days to process, but we didn't do a great job of communicating that latter part. Apologies for that.

LOL! These are hilarious!! "You can put your weed in there" is such a throwback SNL reference but I love it!

Questions relating to accounting and regional compliance are taking us a little longer to answer as we clarify details with finance/legal. We're growing fast, but this team is small, so any help you can provide would be appreciated. Drop me a DM with a template that meets the requirements and I'll see what I can do to put this on the fast track.

That's not quite right. Any code that is a derivative work needs to respect the license of that work. But if its an original work, that doesn't necessarily apply. There's technicalities to this, but in our case, we don't deliver any "code" in the ISO for HexOS right now. That's literally TrueNAS SCALE w/ a connector to our Command Deck (which is an open source package). Our primary code resides in two places: our cloud infrastructure and services and our UI/UX. We have plans to open source our UI/UX code but not our infrastructure (for obvious reasons). Hope this helps answer your question.

Hi there, Mixing and matching drives of different sizes with ZFS today does require you to give up the capacity on the larger-sized drives. For that reason, our wizard limits mixing to only with drives that are within 90% of the largest size drive in the pool. We will make this more configurable in the future. While we do believe mixing and matching different sized drives to be of value, the main feature that ZFS was missing prior to recent was the ability to expand one drive at a time (RAIDz Expansion). We do support this on HexOS today.

Not to be a party pooper, but I have only been doing this for people that came back to us up through December 4th and those that had legit purchasing problems. Beyond that, it feels like we're going back on our word to the customers that did buy on time.

This is really great insight and I appreciate the thorough explanation. As you can probably guess, we're not accountants or tax experts by trade ;-). I'm meeting with our accountant this week to shore up any issues on this. We will fix.

Absolutely guys. For this first phase of launch we went with minimalistic approach. This way we can narrow our support focus. We will be turning on 2FA in the near term.

Sorry all! Please try again! We had to update the address field in the top right. It looks like the color formatting is really off. We'll get that resolved. Our apologies.

We're getting absolutely inundated with requests right now so please bare with us. We will definitely refund any duplicate orders. You can use the contact us link on the bottom of the site to request a refund.

Ok guys! You win! PayPal is being turned on as a payment method in just a sec!

The 30 day countdown starts from when you get invited.

Another very good option.

Where are you guys located in the world? DM me if you don't feel comfortable sharing here. We may need to open additional stripe accounts for other countries.

Whoa! That's not right. I just cleared your transaction. Give it another try and let me know how it goes.

Wifi is not a short term objective. I know it's be ideal in the perfect world, but it is a non starter for us to add to our 1.0 roadmap. I'll never say never forever, but definitely no time soon.

Licenses are tied to your account and are consumed by claiming servers for management. You can free a server from management by disconnecting it through the UI at which point the license can now be claimed by another server you want to use.

The recommendation limits are currently hard enforced, but will be soft enforced in the future. ZFS will allow you to do whatever you want, but we're guiding users to a best practices setup. The issue is that the wider a given pool, the higher likelihood for multi-device failure before the pool is repaired, leading to complete data loss.

So the Zima guys actually reached out to us about partnering and testing their gear. In the meantime, see the hardware requirements on our FAQ here: https://hexos.com/early-access-faq

No install to USB supported at this time and OS I/O must live on the boot device. These are TrueNAS requirements that we can't really get around. The main issue is that the OS is pretty chatty, so lots of read/write to the boot drive. USB isn't ideal for that and we're not a root ram filesystem like Unraid.

Updated our terms page to be more clear: Hardware Transfers HexOS licenses enable users to claim servers for management. A claimed server deducts an available license from your account. If you wish to move your license to a new server, you must first disconnect the server from HexOS, which will return the availability of the license for claiming purposes.

I feel really bad about this but I just don't see us adding paypal support before the black friday deal is over. To be perfectly honest, it is an accounting concern for us here in the states when we're so close to year end. It makes it easier to just have one gateway. That said, I definitely want to make it easier to purchase for folks like yourselves in the future.

Just added this section to the Terms on the website to be more clear:

We're thinking of supporting the install of something like Portainer. Would that satisfy your needs? If not, what platform would you prefer?

Yup, @Droz is right.