jonp

Hi there and our apologies for any confusion. I looked up your purchase with the details you posted. Looks like you used a protonmail.com email address to purchase HexOS. That's different from this account. Hit "forgot your password" on the login screen and use your protonmail account to have your login credentials sent to you for that. If you'd like me to merge those accounts, send an email to support@hexos.com from your protonmail account used to purchase and we'll take care of that for you. Thanks!

Thanks for your feedback and I wholeheartedly agree. I have gotten some very helpful messages from another community member here who actually acts as a Community Manager for some other pretty popular products. We are planning to expand the team in the future specifically in this area. I'm confident that by the end of Q3, you'll be much happier with the frequency of communication and updates!

Please reach out to us at support@hexos.com and we will directly assist each of you! Thank you!!

I think the core of your question is whether or not we have any type of revenue sharing agreement with iXsystems on lifetime licenses and the simple answer to that question is no, we do not.

Hi there and thanks for the questions! Long story short, we are not fundamentally changing the base of TrueNAS at this time which means that we are not offering a newer kernel version or different VM capabilities. With VMs in particular, can you walk me through what you are trying to do that isn’t currently possible with TrueNAS?

I’m confused. He was asking for kernel swap for hardware support. I would think that means drivers. Maybe I’m misunderstanding?

Forgive the ignorance but what about this hardware isn’t supported? NIC? Storage controller? Something else?

In case there is any confusion still on this topic, a local UI is coming...100%. We actually have already begun work (we have a docker container with the UI running at this point, but it's not fully functional yet).

As Magnus mentioned above, this is a key area for him. It does take time for us to get all of the accessibility features right, but this isn't an area we intend to ignore. Accessibility is important to us.

What specific hardware are you referring to?

FYI!

Right, we're not filtering out the messages from TrueNAS yet, so those update notifications are coming from that, not us. Safe to ignore for now. We will have OS updates in the near future with the new Activity card we are adding in the Q2 update.

I don't see anything wrong 😉

No, but if you’re a military service member, send me a dm.

As an FYI, if you update via the TrueNAS UI, please stick to the 24.10.x track at this time. We are not ready for 25.04 yet, although I would imagine for most everything would work just fine.

Yes. It's a Q3 roadmap item for us.

Just wanted to provide a quick update on this feature in particular. We are going to try to add this in for Q1 along with a few other big updates to be announced soon.

We had a short outage earlier today that has since been resolved.

We have no plans to support Active Directory directly through our UI at this time. Users who want AD support should probably be using native TrueNAS as permissions management won’t be the same once AD is introduced.

I just searched our support inbox (both forums & email) and didn't find any messages from you. Not sure what went wrong as we are still receiving messages from others, but I am processing your refund right now and it should reach your account in the next 5-7 business days.

Hey @luke9912, I'm sending you a DM now to verify if your reply-to email address is the problem.

@Theo @Dylan Very aware that Plex isn't "perfect" just yet. We definitely have some work ahead of us because there are some issues with performance, transcoding, and networking that need to be addressed. We are definitely going to be revising the Plex one-click deployment and should be able to address a lot if not all of these issues.

Sincerest apologies everyone. This is taking longer than it should. Hope to have this resolved shortly.

In all seriousness, it doesn’t go past any of us here at Eshtek on how much you guys are doing here and helping us and this community. We greatly appreciate it.