jonp

This is really great insight and I appreciate the thorough explanation. As you can probably guess, we're not accountants or tax experts by trade ;-). I'm meeting with our accountant this week to shore up any issues on this. We will fix.

Absolutely guys. For this first phase of launch we went with minimalistic approach. This way we can narrow our support focus. We will be turning on 2FA in the near term.

Sorry all! Please try again! We had to update the address field in the top right. It looks like the color formatting is really off. We'll get that resolved. Our apologies.

We're getting absolutely inundated with requests right now so please bare with us. We will definitely refund any duplicate orders. You can use the contact us link on the bottom of the site to request a refund.

Ok guys! You win! PayPal is being turned on as a payment method in just a sec!

The 30 day countdown starts from when you get invited.

Another very good option.

Where are you guys located in the world? DM me if you don't feel comfortable sharing here. We may need to open additional stripe accounts for other countries.

Whoa! That's not right. I just cleared your transaction. Give it another try and let me know how it goes.

Wifi is not a short term objective. I know it's be ideal in the perfect world, but it is a non starter for us to add to our 1.0 roadmap. I'll never say never forever, but definitely no time soon.

Licenses are tied to your account and are consumed by claiming servers for management. You can free a server from management by disconnecting it through the UI at which point the license can now be claimed by another server you want to use.

The recommendation limits are currently hard enforced, but will be soft enforced in the future. ZFS will allow you to do whatever you want, but we're guiding users to a best practices setup. The issue is that the wider a given pool, the higher likelihood for multi-device failure before the pool is repaired, leading to complete data loss.

So the Zima guys actually reached out to us about partnering and testing their gear. In the meantime, see the hardware requirements on our FAQ here: https://hexos.com/early-access-faq

No install to USB supported at this time and OS I/O must live on the boot device. These are TrueNAS requirements that we can't really get around. The main issue is that the OS is pretty chatty, so lots of read/write to the boot drive. USB isn't ideal for that and we're not a root ram filesystem like Unraid.

Updated our terms page to be more clear: Hardware Transfers HexOS licenses enable users to claim servers for management. A claimed server deducts an available license from your account. If you wish to move your license to a new server, you must first disconnect the server from HexOS, which will return the availability of the license for claiming purposes.

I feel really bad about this but I just don't see us adding paypal support before the black friday deal is over. To be perfectly honest, it is an accounting concern for us here in the states when we're so close to year end. It makes it easier to just have one gateway. That said, I definitely want to make it easier to purchase for folks like yourselves in the future.

Just added this section to the Terms on the website to be more clear:

We're thinking of supporting the install of something like Portainer. Would that satisfy your needs? If not, what platform would you prefer?

Yup, @Droz is right.

GREAT QUESTIONS! Answers below: When future versions of TrueNAS are released, we will test them internally before we make them available via an update mechanism within our UI. Most updates should be able to be applied immediately, but in the event we find a reason to delay the update, notice will be provided to the community. As a more direct question, we think most OS updates will be doable within 1-2 weeks of their TrueNAS SCALE release. You can disconnect us from your server at any time and just use the TrueNAS UI if you want. However, the "install" is still a HexOS install at that point, pointing to our app repo. If you want, you can reinstall TrueNAS SCALE native on your boot device, reboot, import the storage pools we created under HexOS, and continue using TrueNAS natively from there. Yes. If you do things that are destructive, they will have destructive impact ;-). To be clear, there is no safety net when you're navigating in the TrueNAS UI. No bumper lanes there to stop you from shooting yourself in the foot, so the TrueNAS UI is "Swim at your own risk!". We are a replacement management interface for TrueNAS SCALE. The primary focus in the early beta is ease-of-use. Longer term, we will build a docker container that will side-load with the OS to add additional functionality not natively available or part of the out-of-the-box TrueNAS SCALE experience. Buddy backups is a great example of a feature that we are building that will leverage technology in TrueNAS (e.g. replication), but will wrap it in simplicity and marry it with a service that makes connecting to other users far more automated. The app repo that HexOS points to is a clone/fork of the app repo provided by TrueNAS themselves. This allows us to continue to build out our app library independent from them, but also allows us to incorporate anything they do with relative ease. There is no method to adding additional app repos within TrueNAS (nor HexOS), but we do intend to support loading something like Portainer (or another equivalent) for advanced users that want to add 3rd party containers. The command deck will be required for certain functionality. It will ALWAYS be required for initial system provisioning. The main reason is that the HexOS installer does not include our UI and it never will. Instead, the local UI will be loaded via a Docker container that we will install after initial system provisioning. Think of it similar to setting up an iPhone or Android device. You need the Internet + a Google/Apple account to get going, but then you can turn on airplane mode and do whatever you want. Same idea here. The latter (when you receive the early access invite). I updated the terms policy to reflect this as well as it wasn't clear.

As far as receiving access, the first wave of invites is going out today. We are taking this approach to test our infrastructure scalability and stability. All the features of HexOS itself will be available with the lifetime license. You are not buying a license solely to the beta. And any features we add to HexOS in the future (that do not have a metered cost like cloud backups) you will get as well.

The selection process for invites is primarily based on order of those who have purchased. And yes, if you were customer #5, you will get access first. Can't get into details right now of how the waves are being structured.

While we slate the fix to the dark mode toggle, I've made dark mode the new default. What do you guys think? Keep this default or do you want the light theme as default?

Good find! Thank you! We will disable/fix.

This issue has been resolved and all mail that was queued has been sent. Thank you!