Urgently need my email change, no response from HexOS support email.

[HoldenTG]

Hello, 

I have tried getting in contact with support@hexos.com twice, once on May 26 and once on June 16, but there has been absolutely no response. My email provider is shutting down operations on July 31, and thus, I need my email to be changed.

 

Why can I not change the email associated with my account myself, as a technology-focused service, that feature seems obvious, especially if support cannot get to emails in a timely manner. I do not know, maybe my emails are going straight to the spam folder? Please look into emails coming from the @onmail.com domain.

 

I just finally received hardware to build my first dedicated server/NAS, so I would really like to finally make use of my perpetual license. If someone could help me get figured out on the email side, I would greatly appreciate it.

Thanks,

- Holden

[Theo]

@mill3000 is this something you can look into?

[HoldenTG]

Mill got me figured out, thanks y'all!

[V. Old]

How did this get fixed? I'm looking for an option to change my email for the reason.

[ubergeek]

On 11/27/2025 at 3:42 PM, V. Old said:

How did this get fixed? I'm looking for an option to change my email for the reason.

Talk to @mill3000

[mill3000]

Anyone still looking for their email to be changed please email support@hexos.com with their existing email account and the one you want to change to. Thank you.