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TrueNAS was initially developed for big enterprise companies and later retrofitted to be also suitable for other groups as well. So, yes the system is more then suitable for business as well, the importance here is more the HW then the OS, to be able to handle the writes/reads for the amount of users. And HexOS is just building on top of this already rock solid OS and makes it easier to setup and manage and backup. And since you still have TrueNAS underneath, you have the flexibility to do what you want in TrueNAS if you would require some more advanced features not yet available in HexOS. Also Synology NAS are only working correctly nowadays with Synology drives which are just rebanded drives with a +10% pricetag

Stay tuned... 😎

Hi tetra we aren't currently adding driver support directly through HexOS. We have the same driver support as TrueNAS scale. If TrueNAS scale adds support, we will also support it. You may want to request they add support.

We know what we want to do and are building the tooling to do it right. It's just premature to get into the details at this point, which is why we aren't sharing much at this stage. All in due time. Why would we take on investors and dedicate our lives to building something we didn't believe in? We definitely knew this would be popular which is why we built it. We are primarily targeting NAS newbies. The entire product is designed with that in mind. That is the majority of our currently deployed users. We have sold to an even larger audience that hasn't deployed yet for one of many reasons (waiting for certain features, waiting for hardware market to stabilize, etc.). Everyone has their opinion, but we are more than a "skin" or an "app." We are an entire replacement management solution for TrueNAS SCALE. SCALE is the engine, but we're the UX. I don't understand your comment about the "blurry line." TrueNAS is responsible for building the OS, middleware, their API, and ensuring a solid and stable platform. We are responsible for the UI/UX and everything we deliver through it. App publishers are responsible for the apps and OS vendors for the VMs. The "blurriest lines" are the responsibilities between app/VM OS vendors and us, but even that we take responsibility for the majority of the time (e.g. handholding all the Immich users through their database migration woes). The ugliest part of support is when the issue is hardware-specific and typically is the result of a hardware vendor doing a poor job of keeping their drivers in lockstep with the Linux kernel, which is not a HexOS or TrueNAS problem nearly as much as it is a hardware vendor problem. It's a good thing I have a great team around me to make all of this and so much more possible at the same time. The vast majority of customers are not having this issue. I've spoken with @mill3000 regarding your support tickets and it sounds like we've spent a lot of time trying to help as best we can, but at the end of the day, there is only so much we can do with bring-your-own-hardware. We have been consistently improving both reliability and performance and we rarely get the disconnect issue from users nowadays and when we do, it's fixed in short order. One of the downsides of being a software-based product is we don't control the hardware or the environment its placed within. Sometimes the combination of components and network just doesn't work right with certain platforms. It's unfortunately the case across the entire software-defined ecosystem. If you want a guaranteed experience with hardware, purchasing TrueNAS gear would be best, but that comes at a premium. I will say that we are working on a hardware advisor for both existing customers and new prospects that will help guide customers to the right gear to help avoid these kinds of pitfalls wherever possible.

It means we recognize the demand for what you are asking but no, we will not be creating an "enterprise" version. That's TrueNAS itself. We see an opportunity to be a stepping stone for SMBs to use before they are large enough to justify an "enterprise" product price point.

Esthek cannot guarantee any uptime, because the server is running locally not in a cloud? Esthek has already made bug reports in the past to TrueNAS which have subsequently been fixed. Also your remark is exactly the same for Synology, but you didn't mention that...

The language in the "setup storage" flow when needing approval to wipe the designated drives is not straightforward: "I confirm that any existing data on your drives will be permanently deleted in this process." Who is confirming data is wiped from whose drives? better perhaps: "I confirm that any existing data on the selected drives will be permanently deleted in this process." /M

Hello, I can confirm your issue and that it's only part of the current setup wizard. We have a new setup wizard that is all reimagined and doesn't have this issue in it. We should release that in the next few updates.

i see what you mean i will be passing on the feedback to the team