Cannot Locate Server

[NemoSadGoose]

I am having the same issue where it cant find my server from the HexOS Dashboard. The server is active on my local network and I can access the truenas dashboard using the IP listed for the server on my router. I attempted to unclaim the server and then attempted to reclaim but it is still not showing up. 

[ZCMK123]

Just got off a call with a few of the Eshtek guys, they set me straight very quickly. Before I called them, I dove into what others here have done. Here is what fixed the router swap for me:

Sign into the TrueNas Scale Web UI. 

Go to Network:

Go to Global Config settings:

Change Nameserver1 and IPv4 Default Gateway to the IP address on/of your router. 

 

My issue was that I kept changing the NAS IP address to the IP of the NAS, not the router. Essentially, I was signed into my router interface, looked up what the NAS IP address was, and kept changing the Nameserver1 and Default gateway to that IP, when I should have been setting it to the IP of the router. 

 

Once that is done, my NAS found the internet again, the HexOS deck found a server and I was set! I had to skip the initial setup in order to prevent wiping the drives, but I was saved. Thanks to Nick and Eric! 

[Mobius]

just clarifying, this was an existing install of hexos and you found yourself unable to connect to it.
You then unclaimed it, hoping it would help you find and reclaim it?

have you made any network changes recently?

[ZCMK123]

I would like to second NemoSadGoose's issue. I had my router die on me, so I swapped to a newer one that I already had setup. I can access the folders/files via my machines, but cannot sign in via the web UI. I keep getting met with the "This Server is not available" page. I then tried to add a new server and enter the new IP address manually, but that did not work. The web UI just sits and "Looking for servers" spins indefinitely. What are the risks to unclaiming a server?

[Mobius]

On 12/4/2025 at 9:02 AM, ZCMK123 said:

I would like to second NemoSadGoose's issue. I had my router die on me, so I swapped to a newer one that I already had setup. I can access the folders/files via my machines, but cannot sign in via the web UI. I keep getting met with the "This Server is not available" page. I then tried to add a new server and enter the new IP address manually, but that did not work. The web UI just sits and "Looking for servers" spins indefinitely. What are the risks to unclaiming a server?

there aren't any risks to unclaiming a server.
whenever you reclaim it just be sure to use the skip setup button.

seems like you have the bug discussed in this post 

Hopefully the solution there solves your problem

[Eric Michels]

i have the same issue. What do you mean by skip setup 

[Mobius]

4 hours ago, Eric Michels said:

i have the same issue. What do you mean by skip setup 

when you claim a server it will ask you to create storage pools as part of the setup, you can skip that part and use your existing pools

[Eric Michels]

On 12/5/2025 at 7:25 PM, Mobius said:

when you claim a server it will ask you to create storage pools as part of the setup, you can skip that part and use your existing pools

my issue is that hex lost its connection with a local IP address change, i was able to get the server working as a truenass, but hex will not reconnect, or even find it

[Mobius]

2 hours ago, Eric Michels said:

my issue is that hex lost its connection with a local IP address change, i was able to get the server working as a truenass, but hex will not reconnect, or even find it

did you check this thread? It is regarding that issue.

 

[NemoSadGoose]

On 12/5/2025 at 2:49 PM, ZCMK123 said:

Just got off a call with a few of the Eshtek guys, they set me straight very quickly. Before I called them, I dove into what others here have done. Here is what fixed the router swap for me:

Sign into the TrueNas Scale Web UI. 

Go to Network:

Go to Global Config settings:

Change Nameserver1 and IPv4 Default Gateway to the IP address on/of your router. 

 

My issue was that I kept changing the NAS IP address to the IP of the NAS, not the router. Essentially, I was signed into my router interface, looked up what the NAS IP address was, and kept changing the Nameserver1 and Default gateway to that IP, when I should have been setting it to the IP of the router. 

 

Once that is done, my NAS found the internet again, the HexOS deck found a server and I was set! I had to skip the initial setup in order to prevent wiping the drives, but I was saved. Thanks to Nick and Eric! 

You are a rockstar. This got me up and running again. 

[NemoSadGoose]

On 12/10/2025 at 8:42 AM, Eric Michels said:

my issue is that hex lost its connection with a local IP address change, i was able to get the server working as a truenass, but hex will not reconnect, or even find it

ZCMK123's post got me up and running. Check it out and see if it helps you.