Catalog app version is not supported

[Chrizzle]

Hi,
I'm having the problem that I can't install apps because my TrueNAS installation is too old.
Updating Hexos is not recommended by the developers, so I won't do that.

Can I install my apps using Docker containers, or will that break Hexos?
Also, can I use the Plex App installer to install other apps that aren't part of Hexos?

Here is the Errormessage im getting;

[EFAULT] Catalog app version is not supported due to following missing features:
1) definitions/node_bind_ip
For 'Stable' train:
Minimum SCALE version: 24.10-ALPHA
Maximum SCALE version: Latest available 'Stable' release
For 'Nightlies' train:
Minimum SCALE version: 24.10-MASTER-somever
Maximum SCALE version: Latest available 'Nightlies' release

2) definitions/gpu_configuration

3) definitions/port
For 'Stable' train:
Minimum SCALE version: 24.10-ALPHA
Maximum SCALE version: Latest available 'Stable' release
For 'Nightlies' train:
Minimum SCALE version: 24.10-MASTER
Maximum SCALE version: Latest available 'Nightlies' release

4) normalize/ix_volume
For 'Stable' train:
Minimum SCALE version: 24.10-ALPHA
Maximum SCALE version: Latest available 'Stable' release
For 'Nightlies' train:
Minimum SCALE version: 24.10-MASTER-somever
Maximum SCALE version: Latest available 'Nightlies' release

5) normalize/acl
For 'Stable' train:
Minimum SCALE version: 24.10-ALPHA
Maximum SCALE version: Latest available 'Stable' release
For 'Nightlies' train:
Minimum SCALE version: 24.10-MASTER-somever
Maximum SCALE version: Latest available 'Nightlies' release

6) definitions/timezone
For 'Stable' train:
Minimum SCALE version: 24.10-ALPHA
Maximum SCALE version: Latest available 'Stable' release
For 'Nightlies' train:
Minimum SCALE version: 24.10-MASTER
Maximum SCALE version: Latest available 'Nightlies' release



 AlsoYour TrueNAS system version (24.10.0) is less than the minimum version (24.10.2.2) required by this application.

Edited June 4, 2025 by Chrizzle

[Todd Miller]

I wonder if this is what's going on?

 

 

[Theo]

The Eshtek team have been made aware, awaiting an answer on resolution.

[nicolinasurel]

I am doing my first install of hexos and ran into this as well. couldnt get Plex to install. After seeing your post i decided to yeet the TrueNAS update onto it. (I had nothing to lose so why not). After the reboot Plex installed no problem. Still doing some testing but so far so good.a

[ThoDC]

23 hours ago, Theo said:

The Eshtek team have been made aware, awaiting an answer on resolution.

Can the Eshtek team confirm that we can just update from in truenas?

[taporka]

Hi, I had the same problem but solved it by updating TrueNAS through its own panel.

My situation:

Fresh install of HexOS, tried to install NextCloud but had the same issue as described above by Chrizzle.

I logged in to TrueNAS panel and updated on TrueNAS SCALE ElectricEel 24.10 [release] Train to version ElectricEel-24.10.2.2.

Afterwards I successfully installed Nextcloud without any issues and HexOS deck is working perfectly too.

[Theo]

i'm personally on 25.04.0 without any issues, BUT - i don't want to be suggesting updates to the wider user base until confirmed by the Eshtek team. we're still waiting to get a response / suggested next steps.  

[Chrizzle]

So, I installed version 24.10.2.2 and was able to install Plex, but Immich stopped installing at 60%.
Before doing this, I backed up all my files on the server to my external hard drive, so everything is fine.
I think I’ll wait for a response from the Eshtek team, and in the meantime, I’ll reinstall HexOS. 

[Theo]

Confirmation from Jon

Quote

Will be addressed in the Q2 update. Users can do an upgrade to 24.10.2.2 from TrueNAS UI if they are held up by this issue. Users should not upgrade to 25.04 yet. 

Report back if any issues.