Deck will not connect to hexOS

[thault]

The deck shows my hexOS server as unavailable and won't connect. I can see the server is online, shares are up and running, and I can log into the trueNAS web ui directly. 

I did have tailscale on at first, but I have turned that off and tried everything short of restarting hexOS.

[Leroy Dsouza]

I have a similar issue as well. I can access the shared drives, but deck keeps searching and never connects. 

[AbyssalLight]

I hate to be the on to reply only to say "same issue" but If anyone has a solution it'd be greatly appreciated.

[Fieldsend]

I've also got this issue, I don't want to touch anything as it's currently working well otherwise. Would be keen to know if anyone's found a solution.  

[Mobius]

Just confirming your issues are post claiming server with hexos?

[Fieldsend]

23 hours ago, Mobius said:

Just confirming your issues are post claiming server with hexos?

Mine was - claimed some time ago. It now says it's not available but I can still go through TrueNAS.

[Mobius]

Pinging @jonp 

He might have some better insight 

[WVSTEALTH]

Same here, claimed my server in december last year however for since like February/March I've been unable to connect to the server using the hexos dashboard. Server is up and running, I can see it in the network, I can connect to it using truenas interface, I just can't get hexos to connect to it for some reason...

[Mobius]

what parts are in your servers?
is there anything you setup in the truenas interface? (ex. storage pool was made in truenas)

[WVSTEALTH]

20 minutes ago, Mobius said:

what parts are in your servers?
is there anything you setup in the truenas interface? (ex. storage pool was made in truenas)

Fairly basic server setup with a N100 CPU (AOOStar WTR PRO with 4x 4tb HDDs <ST4000DM004-2U9104>)
Really haven't done much in truenas other than debugging an issue I had with plex so it should be mostly the same as hexOs set it up originally.

[Sonic]

Several other users have also a WTR Pro (Intel and AMD version) and are able to run HexOs without any issue. So the hardware is not the problem.

Did you run by any change a TrueNas update?

[WVSTEALTH]

I'm still on 24.10.2. According to Truenas I currently have 2 boot environments, 24.10.2 which was created 23/03/2025 and 24.10.0 which was created in 19/12/2024. Guessing that was when it was updated but can't say for sure if it was me or hexos doing it.

[Sonic]

There was no TrueNas update via HexOs yet. I suspect that you did run the TrueNas update via TrueNas. I think this the reason that you are unable to Connect to the HexOs deck.

[Fieldsend]

I'm still on version TrueNAS-SCALE-24.10.0.

[BlackBetty0206]

I have this issue, I'm on version 25.04.0, so that's likely my issue.

 

[Bulbous_assassin]

I'm afraid I just started to get the same issue, connecting via truenas interface works and I'm running  on version 24.10.0.

System is running as a ZFS 2 with mirrored boot ssd all set up from truenas interface, however I've been connecting fine via the command deck for days without issue since any changes have been made.

[smib]

Add another to the pile.

I have not had to log into the deck for quite a while, but found it unable to connect today. Shares, Plex, and TrueNAS ui are working fine, TrueNAS is version 24.10.0.

[Mobius]

@mill3000 can you take a look into this

[smib]

I tried again just now and was able to connect.

[ETrain]

This may or may not help at all, but I had issues with connting to my server until I went into my router and reserved the IP that my server is using,  If youdl did not do this right away and your router decided to give you a new IP then well your gonna have to set it up as a new server unless you know the IP you first used and manually assign it back to that server under the TrueNAS side.  I also had an issue with network bridging when setting it up on the hexos side it will give out a new IP even if you have your router setup to only use a certain IP,  so again you will have to go into the truenas side and manually assign the correct IP to that bridge, hopefully this will help someone,  idk ¯\_(ツ)_/¯  it might be something else all together but I'm kinda shooting in the wind with what little info that was provided.