Deck will not connect to hexOS

[thault]

The deck shows my hexOS server as unavailable and won't connect. I can see the server is online, shares are up and running, and I can log into the trueNAS web ui directly. 

I did have tailscale on at first, but I have turned that off and tried everything short of restarting hexOS.

[Leroy Dsouza]

I have a similar issue as well. I can access the shared drives, but deck keeps searching and never connects. 

[AbyssalLight]

I hate to be the on to reply only to say "same issue" but If anyone has a solution it'd be greatly appreciated.

[Fieldsend]

I've also got this issue, I don't want to touch anything as it's currently working well otherwise. Would be keen to know if anyone's found a solution.  

[Mobius]

Just confirming your issues are post claiming server with hexos?

[Fieldsend]

23 hours ago, Mobius said:

Just confirming your issues are post claiming server with hexos?

Mine was - claimed some time ago. It now says it's not available but I can still go through TrueNAS.

[Mobius]

Pinging @jonp 

He might have some better insight 

[WVSTEALTH]

Same here, claimed my server in december last year however for since like February/March I've been unable to connect to the server using the hexos dashboard. Server is up and running, I can see it in the network, I can connect to it using truenas interface, I just can't get hexos to connect to it for some reason...

[Mobius]

what parts are in your servers?
is there anything you setup in the truenas interface? (ex. storage pool was made in truenas)

[WVSTEALTH]

20 minutes ago, Mobius said:

what parts are in your servers?
is there anything you setup in the truenas interface? (ex. storage pool was made in truenas)

Fairly basic server setup with a N100 CPU (AOOStar WTR PRO with 4x 4tb HDDs <ST4000DM004-2U9104>)
Really haven't done much in truenas other than debugging an issue I had with plex so it should be mostly the same as hexOs set it up originally.

[Sonic]

Several other users have also a WTR Pro (Intel and AMD version) and are able to run HexOs without any issue. So the hardware is not the problem.

Did you run by any change a TrueNas update?

[WVSTEALTH]

I'm still on 24.10.2. According to Truenas I currently have 2 boot environments, 24.10.2 which was created 23/03/2025 and 24.10.0 which was created in 19/12/2024. Guessing that was when it was updated but can't say for sure if it was me or hexos doing it.

[Sonic]

There was no TrueNas update via HexOs yet. I suspect that you did run the TrueNas update via TrueNas. I think this the reason that you are unable to Connect to the HexOs deck.

[Fieldsend]

I'm still on version TrueNAS-SCALE-24.10.0.