Licence

[wilky]

How do I find My  Licence ? Dashboard  says  "Add Licence "  ? 

[mill3000]

Here is the general information on your question.

 

The "Add License" button is used to activate TrueNAS Enterprise software features.

When a corporate customer buys a dedicated, certified storage array directly from iXsystems (like a TrueNAS F-Series or M-Series array), it comes with an enterprise software license key. Entering that key unlocks high-availability features (like active-active dual-controller failover), specialized enterprise management tools, and activates official 24/7 direct software engineering support lines.

2. Does this specific customer need it?

Looking at the screenshot they provided, no, they absolutely do not need it.

• The Hardware: Their machine is identified as a DXP4800 Plus (which is a 4-bay commercial NAS enclosure manufactured by UGREEN) running a consumer Intel Pentium Gold 8505 processor.

• The Software Edition: The bottom left corner clearly shows they are running TrueNAS SCALE Community Edition.

Because this is DIY/Community hardware and not an official iXsystems enterprise server deployment, they do not have an enterprise license key, nor can they purchase a standard enterprise support contract for a third-party UGREEN chassis.

3. Will their system stop working or lock up?

A common fear for users seeing "Add License" or "Community Edition" is that the software is a trial or will eventually expire.

TrueNAS SCALE Community Edition is 100% free, fully featured, and will never expire. They have complete access to the ZFS filesystem, unlimited storage pools, SMB/NFS sharing, apps, containers, and virtual machines out of the box.

They can safely ignore that button completely; it will just sit there quietly as a permanent part of the standard TrueNAS web interface design.

[wilky]

Many thanks