server cannot be detected via deck.hexos.com

[nevolex]

installed hexos for the 1st time and while trunas interface is accessible for me, and I am on the same network, the server cannot be detected   via deck.hexos.com

gateway and the name server  is my router IP

whiresharkl shows mdns traffic,,, 

[nevolex]

tried troubleshooting from all the posts I could find and nothing worked, very disappointed in this software :(

[PsychoWards]

Hey, 

The Team believes there is a bug in Truenas itself related to the vendor service which triggers the command deck connection. 

This is currently under investigation.

[User1209]

I'm also having the same issue. I just finished setting up the server yesterday, and I can only access the TrueNAS web interface, not HexOS Deck at all.

When I go to deck.hexos.com and login, then login, it tells me my account was was upgraded to the HexOS Local platform (even though I never opted in), then it redirects me to sign in again, then it never finds the server even when I manually put in the local IP address.

[PsychoWards]

5 minutes ago, User1209 said:

I'm also having the same issue. I just finished setting up the server yesterday, and I can only access the TrueNAS web interface, not HexOS Deck at all.

When I go to deck.hexos.com and login, then login, it tells me my account was was upgraded to the HexOS Local platform (even though I never opted in), then it redirects me to sign in again, then it never finds the server even when I manually put in the local IP address.

You are in this scenario:

 

[User1209]

Thanks, appreciate it. I guess i'll just be using the regular TrueNAS interface until then.

[PsychoWards]

You can join the official discord and request help in there, this should get sorted out rather quickly. https://discord.gg/fCW2htvYdz