"This server is not available" after update(attempt) - evenutaly aborded

[Ksanto]

Hi together,

I started the most recent update over he Deck on Saturday and because it took longer then expected to come beck up on the deck I looked at the TrueNAS Interfaces, as it was online and didn't show any running tasks i assumed the update went trough and restarted via the web interface. But even after that and after some additional waiting time Deck still couldn't find the server.

I already tryed the Network fix from Mobius of the "Deck will not connect to hexOS" thread and checked, within my capabilities, the ports mentioned in the https://docs.hexos.com/troubleshooting/ Guide. 

Is there any way i can check for Process on the host machine if HEXOS is even running?

 

Regards

Ksanto

[Ksanto]

The solution was probably to do the following in the TrueNAS shell:

sudo python /usr/lib/python3/dist-packages/middlewared/scripts/vendor_service.py

 

i will never know 100%, as I gave up long before mill3000 posted it here:

but as the behavior was basically identical after reinstalling the new HexOS 1.0 release from ground up, I'm pretty sure that this was the problem all along.

 

[Silverminken]

On 5/11/2026 at 11:48 PM, Ksanto said:

The solution was probably to do the following in the TrueNAS shell:

sudo python /usr/lib/python3/dist-packages/middlewared/scripts/vendor_service.py

 

i will never know 100%, as I gave up long before mill3000 posted it here:

but as the behavior was basically identical after reinstalling the new HexOS 1.0 release from ground up, I'm pretty sure that this was the problem all along.

 

Can confirm that this fix still works, I had this happen after HexOS updated today.