Checkout Issues

[Creative0100]

Looking to contribute to this but cant get passed the checkout.

Fill everything in, accept the terms and I get the spinning wheel of death and thats it. Been trying to pay since the beta was released.

Anyone else having an issue?

[jonp]

Whoa!  That's not right.  I just cleared your transaction. Give it another try and let me know how it goes. 

[Creative0100]

18 minutes ago, jonp said:

Whoa!  That's not right.  I just cleared your transaction. Give it another try and let me know how it goes. 

Cheers fella.... but same issue.

 no transactions, created a new one and spinning wheel at the same point....

take my money meme here!

[Sparkrdom]

Different browser?

[Creative0100]

13 minutes ago, Sparkrdom said:

Different browser?

tried that... same thing. Also turned off adblockers and Pi-hole to make sure it wasnt that.

Possible geolocation issue? Im in Australia.

[BobLorna]

Having a similar issue. I'm getting to a point where my bank is sending me a 2FA code, I enter it, and the card gets rejected.

[Juan]

I can't even get past the billing information screen, it keeps giving me this error in DevTools, tried different browser & disabling adblock, no dice:

Form submission failed, as the <SELECT> element named 'new_billing_address[region]' was implicitly closed by reaching the end of the file. Please add an explicit end tag ('</SELECT>')

 

[jonp]

Where are you guys located in the world?  DM me if you don't feel comfortable sharing here. We may need to open additional stripe accounts for other countries. 

[Creative0100]

1 minute ago, jonp said:

Where are you guys located in the world?  DM me if you don't feel comfortable sharing here. We may need to open additional stripe accounts for other countries. 

Australia for me.

[BobLorna]

I'm in the US

[Juan]

15 minutes ago, jonp said:

Where are you guys located in the world?  DM me if you don't feel comfortable sharing here. We may need to open additional stripe accounts for other countries. 

Canada here

[Creative0100]

Aww... now im order 2000+ and not sub 100 anymore... 🥺

 

[Smir]

3 hours ago, Creative0100 said:

Cheers fella.... but same issue.

 no transactions, created a new one and spinning wheel at the same point....

take my money meme here!

Mine spun for ages, and I just left it eventually it went through, I knew it worked as the alert popped up regarding payment, assumed it was just me 😛

[Creative0100]

2 hours ago, Smir said:

Mine spun for ages, and I just left it eventually it went through, I knew it worked as the alert popped up regarding payment, assumed it was just me 😛

how long is too long though?  Currently sat at 2hrs and still a spinning wheel..  🙃

 

 

[reflectz]

Still having issues making payment, in Australia, tried different cards and also use desktop computer and phone as well

[nyanbinary]

@jonpI bought a Hex license but it's not associated with my account, it's associated with the other account I cancelled because it wasn't sending a confirmation email! Can the purchase be associated with this account?

[Creative0100]

Good news... it's working now folks. I wasable to complete the transaction.

[Sparkrdom]

1 hour ago, nyanbinary said:

@jonpI bought a Hex license but it's not associated with my account, it's associated with the other account I cancelled because it wasn't sending a confirmation email! Can the purchase be associated with this account?

I would suggest using the Contact Us link at the bottom of the forums, rather than asking publicly.

[Jefrysuko]

I'm in the US and had the same problem as the OP.  Tried edge instead of Google Chrome and it went through.