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Just installed hexos for the first time and I can't seem to get apps to install no matter what I do. After a few troubleshooting attempts I did a fresh install thinking that I may have not set up the pool properly, but the issue persists. The Hexos install seems to create all the necessary folders in my pool, and claims that the install succeeded but the install button remains and the app does not move to the "installed apps" section. Additionally, when I check the truenas logs for the HexOS install attempt it shows the folder creation as successful but the app install as a failure. I went into the truenas apps page and the install pool was correctly set to the one created when I re-installed hexos. I have also tried installing the apps through truenas directly but I end up with the same error message as I do through hexos which I have pasted below. My hardware specs are as follows: Intel i5 7400 ASRock z270 Killer SLI 4x8GB Corsair Vengeance DDR4 2666 CL16 4 Seagate Ironwolf NAS 12TB 7200 rpm Crucial P3 Plus 1TB M.2 SSD (Boot Drive) There's a 3070ti in there too if that matters Error message: [EFAULT] Failed 'up' action for 'immich' app, please check /var/log/app_lifecycle.log for more details Traceback (most recent call last): File "/usr/lib/python3/dist-packages/middlewared/job.py", line 488, in run await self.future File "/usr/lib/python3/dist-packages/middlewared/job.py", line 535, in __run_body rv = await self.middleware.run_in_thread(self.method, *args) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/lib/python3/dist-packages/middlewared/main.py", line 1364, in run_in_thread return await self.run_in_executor(io_thread_pool_executor, method, *args, **kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/lib/python3/dist-packages/middlewared/main.py", line 1361, in run_in_executor return await loop.run_in_executor(pool, functools.partial(method, *args, **kwargs)) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/lib/python3.11/concurrent/futures/thread.py", line 58, in run result = self.fn(*self.args, **self.kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/lib/python3/dist-packages/middlewared/service/crud_service.py", line 268, in nf rv = func(*args, **kwargs) ^^^^^^^^^^^^^^^^^^^^^ File "/usr/lib/python3/dist-packages/middlewared/schema/processor.py", line 55, in nf res = f(*args, **kwargs) ^^^^^^^^^^^^^^^^^^ File "/usr/lib/python3/dist-packages/middlewared/schema/processor.py", line 183, in nf return func(*args, **kwargs) ^^^^^^^^^^^^^^^^^^^^^ File "/usr/lib/python3/dist-packages/middlewared/plugins/apps/crud.py", line 203, in do_create return self.create_internal(job, app_name, version, data['values'], complete_app_details) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/lib/python3/dist-packages/middlewared/plugins/apps/crud.py", line 248, in create_internal raise e from None File "/usr/lib/python3/dist-packages/middlewared/plugins/apps/crud.py", line 241, in create_internal compose_action(app_name, version, 'up', force_recreate=True, remove_orphans=True) File "/usr/lib/python3/dist-packages/middlewared/plugins/apps/compose_utils.py", line 57, in compose_action raise CallError( middlewared.service_exception.CallError: [EFAULT] Failed 'up' action for 'immich' app, please check /var/log/app_lifecycle.log for more details

I bought a license around the beginning of December after seeing the video made from LTT. The payment was made. A few weeks later i came back and realised i hadn't recieved any email confirmation or receipt. so i tried to log in and was unsuccessful. i am also not recieving any emails when trying to reset the password. so i am left wondering if i managed to get my email wrong. it would be the first time i've ever done so, but it's possible. i came here to the hub and sent a message, but didn't hear back. so i emailed the support email. and again nothing. so far i have sent 3 emails over this month and haven't heard a thing. All i have is a bank statement showing money leaving my bank. I don't want to raise an issue with it, yet. I would like to use the product when ready. Is there anything that can be done? Thanks.

is there some kind of support form or something i can write to some higher ups because i have some questions about hexos

Hi, I've requested a refund via your support email (as stated in your Terms of Service) on December 16th, but I have not heard back or recieved a refund to my Paypal. I've made sure to use the same email. I thought you might be busy so I waited for a good while, but I'm starting to grow concerned as my 30-day limit for refunds is coming up fast (I purchased my license on the 1st of December). Maybe you guys just missed it?

Should Hex os be open source, should they use sites like GitHub to replace their website? If so, what for, and how?