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Can you please tell me where that mention is? I must have missed that.

When I enter TrueNAS and try to install it there says "[EFAULT] Docker service is not running"

Ok, but I have another problem, I was using Immich to backup the photos of my phones but it doesn't seem to be installed and when I try to re-install it it fails

Ok, NVM, I asked Chat GPT, typed random shit on CMD and now it works, long live Linux

Ok, so just for testing purposes I didn't do anything and just installed all old HDD into the new machine and the network card does not want to turn on. It's not a hardware problem as it turns on in Windows 10 no problem. The network card is an Intel X520-DA2 in case that's the problem.

pretty much no it is not mandatory, there is a skip function when you first setup hexos. If you aren't planning to keep using your original server with hexos you can un-claim it and then activate your license on the new server.

Ok, so I use ZFS, clone the boot drive and then transfer the data from my old pool to the new pool? But I only have 1 liscence, the last time I created a server un HexOs a disc wipe was mandatory, is that still a thing?

the simplest way is to move the boot drive and storage drives to the new machine but since you arent reusing any parts we will have to take a different approach. you are probably going to have to look into zfs replication

The team has previously mentioned that they may also provide a subscription service for additional features that have ongoing costs

I have right now a server with a backup of my mobiles photos and also working as a NAS with other important files. I'd like to change basically all the hardware, but keep all the storage and configuration the same, how can I do it? The pieces of the old server won't be used in the new, so both can be turned on at the same time. I can instal windows myself and that's the extent of my skills.

Have you figured it out? I just encountered the same issue.

People have been hearing about the monthly support option for many months so that seems to be a possible primary long term income. After that I will be very surprised if anyone answers this post beyond statements like look at the quarterly docs to see the future plans. Deep down I don't blame them considering the general level of company communication not tied to support. They may not even have the team built out to answer those questions in detail because today, they don't really need to. There may be a lower income ceiling than the team realizes but I think it is much more likely they would get bought out or merged with a new startup then to fold up. What that means for lifetime subs is not worth stressing about today. Pay services are a cop out because it takes away from the core product but we will see what the next group of buyers say.

Hi @Lucky Ed You say that you plan to run HexOS on both NAS' in the future, but what would you like to begin with? You want to build a DIY-NAS with HexOS on it and put that off site as a backup for your UGREEN NAS? If that's the case then you can do that through TrueNAS which is the underlying OS in HexOS: https://forums.truenas.com/t/rsync-pull-from-ugreen-nas/59916. So far I only think HexOS will support Buddy Backup (HexOS to HexOS), that's why you will need to set this up in TrueNAS unless you get HexOS on both machines. https://docs.hexos.com/blog/2025-11-26.html#hexos-1-1-buddy-backups I hope this helps. Otherwise feel free to clarify your question 😊

Hi, I’m one of the happy lifetime license holders for HexOS, and overall, I’m really excited about where the project is headed. But there’s one thing I’m worried about: long-term sustainability. I get that selling lifetime licenses is great for upfront cash flow, but how do you plan to keep the project financially healthy in 5 or 10 years? Honestly, it reminds me a bit of what is happening with Plex, and that’s kind of worrying. For the same reason, I’ll never buy services like pCloud with “lifetime” storage. I assume you have a strategy for this—maybe optional subscription services (like cloud backup, premium/enterprise support, etc.). Could you share a bit about it? Are you confident that these income streams will be enough? Even though I’ve already paid for my license, this actually affects my decision about whether to start my main server on HexOS. Long-term viability matters more to me than the initial cost, to be honest. I’m not trying to be critical—just looking for some clarity to feel more confident about the future. Thanks for any insights!

Hi. I have a small Ugreen NAS that I bought in November, so I could get off the cloud. Now, I got my hands on some hardware to make a DIY-NAS, I would like to have off-site, in case of catastrophic failure off the Ugreen hardware. I would like to use Hex for this. Would it be possible for those two to work "together", so one backs up off the other, or would I have to set it up so my phone/PC backs up individually to each device? The plan is to eventually run HEX OS on both, but as long as it is in early access, and probably a while after 1,0, I want my data on a "stable" OS (no offence meant), I never buy first edition of anything, so I love your lifetime offer Best regards, and thank you for making a cool product, with good ethics and morals. I love it! Ejner Wilcke

First, considering we are still in beta, it is likely (thought not common) that updates will break things. Anyway, the job of keeping things in sync is on HexOS. If HexOS tells you you can update TrueNAS, they are ready for it, but it is not mandatory. (it could happen that, eventually, HexOS will tell you that you must update TrueNAS to be able to receive new versions of HexOS, but we are not there yet)

The first and best thing to do may be to shut down the server and try to disconnect and reconnect the drive and the connection to the storage card if you're using one. Re-seating the connector fixed the issue for me when I got a degradation warning. In terms of reducing the pool, AFAIK, you can only expand the pool or replace the drives. But I would let others confirm on that front.

Welcome! Enjoy the ride! -- Orion

I'm running into a similar issue on a system. I have: Disk ST14000Naa11 ZHZ48MVX is FAULTED Say I don't want to replace the drive. Instead I would like to just let another drive be the backup. There are 6 14TB drives for a total of 66.96 TB. But I'm only using 2TB so far of the space. Disk 3 has faulted, and I would be okay with only having 5 14TB drives. How do I do this?

Hello. Thanks for writing us. We currently don't have a student program but please reach out next year and we hopefully will have a program in place. Try to save your allowance up as it's going to be more than $5 but a lot less than the $299 it will be at that time. Good luck with your studies. HexOS Team

Hi, I am in 7th grade and am currently running TrueNAS on my server. However, I love the UI of HexOS, but cannot afford a license. Does hexOS offer giveaways for students? My budget would be $5.

I would love to have visibility into the app curation roadmap, even without timelines, to get a list of the next apps to be curated.

I see many updates on the website. Mostly in the Hex.OS DECK interface and these go of coarse automattically but what about updating the local TrueNAS engine without breaking things? Today I saw in the command deck a message that my TrueNas can be updated, but I was afraid to do so. Can someone tell me how it happens or how it is supposed to work to keep the 2 updates in sync ? Maybe in release 1.0 there will be a update knob that installs a script to update TrueNas for the version to be in sync? It would be very clear for NEWBIES when there's a warning in the deck when to run this script and a warning not to do updates via TrueNas.

Hi @GabeL This typically means one of three conditions has been met: A drive has failed A connection issue There are read/write errors. If the drive has failed, it should be replaced. If somehow a drive experienced a connection failure, reset connections and restart. Read/write errors are indicative of a drive ABOUT to fail and that drive should either be repaired or replaced.

Hopefully this is the right place for this. We have been running our HexOS server about a year and just recently one drive has a degraded status. Just wondering what this means/what I should do. Disk 7 ST18000NM003D-3DL103 Capacity 18 TB Type Hard disk drive Healthy Yes Serial ZVTGGZES Device sdh Status DEGRADED Temperature 33° C