Refund?

[silkysmooth]

After doing more research I have decided to just run proxmox I contacted the team using the contact button but it's been 3 days and I have not heard anything back nor received a refund/canceled order.

[Almeda]

I'd just send an email instead support@hexos.com, and it's a small team managing thousands of orders so I'd honestly expect a slower response time.

[trjjnhrs]

On 12/3/2024 at 9:17 AM, silkysmooth said:

After doing more research I have decided to just run proxmox I contacted the team using the contact button but it's been 3 days and I have not heard anything back nor received a refund/canceled order.

same boat as you. Sent an email 3 days ago. I will wait a bit longer, I am sure they are swamped w/ emails and are trying to address everything.

[Wave]

Expect 5-7 days for response and you still have plenty of time for a refund. The 30 days won't start counting until you get the invite if that's what you're worried about.

[Coates]

I think there was mention of a E-commerce issue resulting in some users being double charged for their licenses initially. I'd imagine these refunds are probably being prioritised over others while the team is under pressure.