chewHex Posted Sunday at 11:34 PM Posted Sunday at 11:34 PM The invoice generated after a license purchase is – sorry – completely ridiculous. It does neither show who I'm paying, nor for what. Come on! Can I have proper invoice please? I'm going to need one for my taxes. Quote
jmztaylor Posted Monday at 12:21 AM Posted Monday at 12:21 AM 45 minutes ago, chewHex said: The invoice generated after a license purchase is – sorry – completely ridiculous. It does neither show who I'm paying, nor for what. Come on! Can I have proper invoice please? I'm going to need one for my taxes. https://hub.hexos.com/clients/orders/ Then click on View Details, and then print invoice, shows PDF with Business name and line item for the license. Quote
balabala11 Posted Monday at 07:35 AM Posted Monday at 07:35 AM Yeah, it shows the same for me and I need a proper one for taxes too. (The only difference is that mine is gray instead of black) Quote
jonp Posted yesterday at 08:35 AM Posted yesterday at 08:35 AM Sorry all! Please try again! We had to update the address field in the top right. It looks like the color formatting is really off. We'll get that resolved. Our apologies. 3 Quote
Elaner Posted yesterday at 02:40 PM Posted yesterday at 02:40 PM Hi, I wanted to buy one copy but there is no place to put in a company data, and without them it won't be recognized as a proper invoice, and as a self-employed I cannot do anything with it. To be exact I need a place for: Company name, Tax identification number ( as I live in EU, it will actually be VAT identification number). Also, I know it's a hassle to put this information on your site but all EU countries have the same rules, and it would be great if you can provide any information on how to deal with purchases from you. I've spent 3 hours before going to bed (like 12 hours ago) trying to find and understand what it means to purchase HEXOS. (like, how much more will I need to pay in taxes, tariffs, and whatnot, what documents do I need to be able to calculate taxes, and so on). I have found that I need before mentioned data on invoice, and then just lost consciousness over a keyboard. So I already missed the 99$ price, that for all my knowledge could have been 250, or some other random number higher than 99, after everything I would need to pay additionally to purchase price. Please be so kind and add info for EU customers to your site, and places for the appropriate data to the purchasing process and Invoice. Quote
chewHex Posted yesterday at 07:05 PM Author Posted yesterday at 07:05 PM 10 hours ago, jonp said: Sorry all! Please try again! We had to update the address field in the top right. It looks like the color formatting is really off. We'll get that resolved. Our apologies. Thank you! That's a bit better, but will still probably fail to be accepted by my tax department. It still doesn't really show what I bought: "Lifetime"… of what? Also: What Elaner said. Quote
Elaner Posted 21 hours ago Posted 21 hours ago For 🐶 sake I forgot to mention it before - invoice need to contain data of a seller. At leas full name and address, better yet Tax Identification Number, in EU it is EU VAT number but I know that basically all countries use some system of TIN. Name of product should look like "Lifetime limited licence for HEXOS operating system, for 1 NAS server". Also if You are planning to sell to EU customers remember that end user is always paying Value Added TAX (VAT) that is somewhere between 17-24% of net price + import fees. For my love of myslef I cannot find rules about import fees, and how to classyfy software licences. On the other side of things if you are small business owner and have a proper invoice you can deduct whole VAT from your purchases and depending on country, and your income up to like 57% of net price of what you buy. So this invoice thign - really important. Quote
jonp Posted 20 hours ago Posted 20 hours ago 11 minutes ago, Elaner said: For 🐶 sake I forgot to mention it before - invoice need to contain data of a seller. At leas full name and address, better yet Tax Identification Number, in EU it is EU VAT number but I know that basically all countries use some system of TIN. Name of product should look like "Lifetime limited licence for HEXOS operating system, for 1 NAS server". Also if You are planning to sell to EU customers remember that end user is always paying Value Added TAX (VAT) that is somewhere between 17-24% of net price + import fees. For my love of myslef I cannot find rules about import fees, and how to classyfy software licences. On the other side of things if you are small business owner and have a proper invoice you can deduct whole VAT from your purchases and depending on country, and your income up to like 57% of net price of what you buy. So this invoice thign - really important. This is really great insight and I appreciate the thorough explanation. As you can probably guess, we're not accountants or tax experts by trade ;-). I'm meeting with our accountant this week to shore up any issues on this. We will fix. 1 Quote
superadmin007 Posted 12 hours ago Posted 12 hours ago 8 hours ago, jonp said: This is really great insight and I appreciate the thorough explanation. As you can probably guess, we're not accountants or tax experts by trade ;-). I'm meeting with our accountant this week to shore up any issues on this. We will fix. Thank you for your hard work. Please inform us when the invoices meet EU specs - I cannot bookkeep the invoice in the current form. Quote
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