Unable to install Plex (permissions issues?)

[jamesrayth]

I initially installed HexOS in February, the install went smoothly. I then installed Plex just to see how installing a supported app would go, and it installed fine and created the media folders fine. Just today, however, I have been adding backed up TV shows to my media folders and was trying to get Plex to work, and it wasn't working. It said there was a configuration update available for the Plex app, which asked for a claim ID and whether I have Plex Pass. I entered the claim ID and selected I have Plex Pass, but the update failed. After trying this a few times and getting the same results, I decided to uninstall Plex and try reinstalling it. Now when I try to install it I am getting this message:

Failed to install app. Job 453 failed: [EPERM] Filesystem permissions on path /mnt/HDDs/Applications prevent access for group "apps" to the path /mnt/HDDs/Applications/plex/logs. This may be fixed by granting the aforementioned group execute permissions on the path: /mnt/HDDs/Applications.

I don't even know where to begin to fix this. Can anyone give some guidance?

[Dylan]

Hi @jamesrayth Def sounds like a permissions issue. When you installed Plex 10 months ago, have you not uses/updated it since? That [EPERM] error typically means that filesystem permissions on that path won’t allow the installation to create read/write there and I'm wondering if there could be a versioning issue OR somehow the permissions might have been changed when you reinstalled.

 

[jamesrayth]

Yeah I just clicked the easy install button 10 months ago and it created all its folders successfully and installed successfully, but I never used it or connected any of the smart tv's to it. I haven't touched any of the HexOS stuff since the initial install, just have been using it as a NAS so there's plenty of files on my NAS. Today when I decided to actually use Plex I saw there was an update for Plex and tried to run that update, but that updated wanted the claim ID and when I put it in, the update would fail without creating any message in the notification. That's why I decided to uninstall Plex, which did create a notification that it was successful, and then tried to reinstall Plex, which is now giving those error messages.

I had thought to try and poke around TrueNAS to see if I could figure out how to give the group "Apps" permissions, but when I click TrueNAS and it goes to the IP of the server, that also comes up as can not connect in my browser... so that's another issue I'm trying to figure out. HexOS works fine though, and I'm able to access the NAS, just cant for some reason access TrueNAS either.