Unable to install Plex (permissions issues?)

[jamesrayth]

I initially installed HexOS in February, the install went smoothly. I then installed Plex just to see how installing a supported app would go, and it installed fine and created the media folders fine. Just today, however, I have been adding backed up TV shows to my media folders and was trying to get Plex to work, and it wasn't working. It said there was a configuration update available for the Plex app, which asked for a claim ID and whether I have Plex Pass. I entered the claim ID and selected I have Plex Pass, but the update failed. After trying this a few times and getting the same results, I decided to uninstall Plex and try reinstalling it. Now when I try to install it I am getting this message:

Failed to install app. Job 453 failed: [EPERM] Filesystem permissions on path /mnt/HDDs/Applications prevent access for group "apps" to the path /mnt/HDDs/Applications/plex/logs. This may be fixed by granting the aforementioned group execute permissions on the path: /mnt/HDDs/Applications.

I don't even know where to begin to fix this. Can anyone give some guidance?

[Dylan]

Hi @jamesrayth Def sounds like a permissions issue. When you installed Plex 10 months ago, have you not uses/updated it since? That [EPERM] error typically means that filesystem permissions on that path won’t allow the installation to create read/write there and I'm wondering if there could be a versioning issue OR somehow the permissions might have been changed when you reinstalled.