Can't install any apps (Failed 'up' action)

[InVokin]

Just did an install of HexOS. Immediately updated to the latest version based on it asking (24.10.2.4). Was able to create a regular user. It's seeing my pool, everything else seems normal. Now trying to install apps (Plex and Immich) and none of them are working. Keep getting the same error:

Quote

[EFAULT] Failed 'up' action for 'immich' app 

I've seen the solutions about setting your DNS in the Network settings, but that's not working for me. I'm based in China so I can't use 1.1.1.1 or 8.8.8.8, but I tried setting them to the DNS my modem would normally use. Tried a few different ones. Tried them with my router as the third option and leaving that blank. Tried restarting the server a bunch of times. Checked in TrueNAS that it's also seeing those nameservers I'm setting in HexOS as options (it is). Anyone know any other solutions?

[InVokin]

Update for the above:

Solved the first issue. Problem was being based in China. docker.io is blocked so I had to run things through a VPN to get it working. Was able to install Plex and qBittorent this way.

However...

Went to install Immich and it seemed to mostly work. I think it downloaded most of what it needed to, but then it failed. Checked the logs and it's not a docker.io error. This is what I'm getting now. Any help?

Quote

[2025/09/01 06:28:21] (ERROR) app_lifecycle.compose_action():56 - Failed 'up' action for 'immich' app:  Network ix-immich_default  Creating
 Network ix-immich_default  Created
 Container ix-immich-permissions-1  Creating
time="2025-09-01T06:28:19-07:00" level=warning msg="config `uid`, `gid` and `mode` are not supported, they will be ignored"
time="2025-09-01T06:28:19-07:00" level=warning msg="config `uid`, `gid` and `mode` are not supported, they will be ignored"
 Container ix-immich-permissions-1  Created
 Container ix-immich-pgvecto-1  Creating
 Container ix-immich-redis-1  Creating
 Container ix-immich-machine-learning-1  Creating
 Container ix-immich-redis-1  Created
 Container ix-immich-pgvecto-1  Created
 Container ix-immich-server-1  Creating
 Container ix-immich-machine-learning-1  Created
 Container ix-immich-server-1  Created
 Container ix-immich-permissions-1  Starting
 Container ix-immich-permissions-1  Started
 Container ix-immich-permissions-1  Waiting
 Container ix-immich-permissions-1  Waiting
 Container ix-immich-permissions-1  Waiting
 Container ix-immich-permissions-1  Exited
 Container ix-immich-redis-1  Starting
 Container ix-immich-permissions-1  Exited
 Container ix-immich-pgvecto-1  Starting
 Container ix-immich-permissions-1  Exited
 Container ix-immich-machine-learning-1  Starting
 Container ix-immich-pgvecto-1  Started
 Container ix-immich-redis-1  Started
Error response from daemon: error gathering device information while adding custom device "/dev/dri": no such file or directory

 

[InVokin]

Second Update:

Since it had worked for qBittorrent, went over into TrueNAS and tried to install Immich there. Worked first try, no issues. Seems to be some issue for HexOS. Should I submit this as a potential bug somewhere?

[Joshy]

I have the same error. Any solution to this?

Edited November 6, 2025 by Joshy