Can't even create an account to purchase HexOS

[Manopi]

Figured I'd get in on the beta for HexOS after watching the LTT video, and I understand the servers and staff are getting slammed, but I get the error "You are not permitted to register a user account with this site" when trying to make an account during checkout. Tried the other links to make an account too, but I just can't seem to not get the error. Is it a me-thing or is this just due to server load or maintenance from the high traffic?

[TechieWill]

Having the same issue myself at the moment. Any workarounds? I've tried creating an account here on the forums too.

[TechieWill]

7 minutes ago, TechieWill said:

Having the same issue myself at the moment. Any workarounds? I've tried creating an account here on the forums too.

Don't mean to double post, but I was able to sign up with an email to a domain I own but not my @gmail.com email. Not ideal but it did work for me if anyone else has the same issue.

[Iliyria]

I reported the issue to the upper powers that day and heard nothing back. Every time I would try to validate my email it would reject it. It finally verified my account and I went to purchase it today but unfortunately, it’s doubled in price. $99.00 for home use was reasonable but 199.00, that’s a pass. Especially after the issues I has with the website and not receiving any type of reply. If it was still 99.00 I would purchase it

[Mawson]

9 minutes ago, Iliyria said:

I reported the issue to the upper powers that day and heard nothing back. Every time I would try to validate my email it would reject it. It finally verified my account and I went to purchase it today but unfortunately, it’s doubled in price. $99.00 for home use was reasonable but 199.00, that’s a pass. Especially after the issues I has with the website and not receiving any type of reply. If it was still 99.00 I would purchase it

Hi @Iliyria,

I'm sorry to hear you had such a rough time getting your account set up!

As for the purchase price, I recommend reaching out via email to  support@hexos.com. They might be able to help you out, since you made an effort while the $99 sale was on but ran into issues that prevented you from making the purchase.

When reaching out please be patient. The team is still VERY small at this point, and with the influx of tickets from 30,000 new users things have been a bit backed up!

[Nightwish]

8 hours ago, Iliyria said:

I reported the issue to the upper powers that day and heard nothing back. Every time I would try to validate my email it would reject it. It finally verified my account and I went to purchase it today but unfortunately, it’s doubled in price. $99.00 for home use was reasonable but 199.00, that’s a pass. Especially after the issues I has with the website and not receiving any type of reply. If it was still 99.00 I would purchase it

As Mawson said reach out to support. I have read about people who just missed the deadline and were given $100 credit to their account so that when they check out and use the credit it is still $99

[Iliyria]

9 hours ago, Mawson said:

Hi @Iliyria,

I'm sorry to hear you had such a rough time getting your account set up!

As for the purchase price, I recommend reaching out via email to  support@hexos.com. They might be able to help you out, since you made an effort while the $99 sale was on but ran into issues that prevented you from making the purchase.

When reaching out please be patient. The team is still VERY small at this point, and with the influx of tickets from 30,000 new users things have been a bit backed up!

Thanks Mawson and Nightwish, I’ll give it a try now.

[Iliyria]

Unfortunately I’m still waiting for a response to my inquiry. I emailed support 2 this week and still haven’t received a response of any type.

[jonp]

I'll get back to you today. We implemented a new support messaging and management system and it's been a bit of a learning curve.