I paid for December 2024 still no download link

[FYIBYCOM]

I saw this online at linus tech tips on YouTube I haven't even left messages on his videos in the comment section and no one ever gets back to me. I paid for it. I would like to be able to download it. I have emailed the contact email on the PayPal account that I used to pay for it with still no answers . I don't know what these people are doing but think this could be a scam

Edited June 13, 2025 by FYIBYCOM

[Theo]

Download instructions are HERE

[Mobius]

Any chance you bought it on a different account? The account you are using was made today.

[Mobius]

hexos is not linked to paypal like that
Your hexos email address can be different from your paypal account email if you set it up that way

please check your various email accounts for hexos or an email with a subject "HexOS Early Access Program Details" to double check which email address you signed up to hexos with.

alternatively you can reach out to support@hexos.com and they can see what email address your hexos os licenses are tied to. Please do keep in mind that this process may take some time.

[jonp]

Hi there and our apologies for any confusion.  I looked up your purchase with the details you posted.  Looks like you used a protonmail.com email address to purchase HexOS.  That's different from this account.  Hit "forgot your password" on the login screen and use your protonmail account to have your login credentials sent to you for that.  If you'd like me to merge those accounts, send an email to support@hexos.com from your protonmail account used to purchase and we'll take care of that for you.  Thanks!

[FYIBYCOM]

I use the same email address on PayPal to pay for the damn thing I've sent 30 emails to the email address listed on the paypal invoice not one reply. I am more than livid.

[FYIBYCOM]

I can get into the dashboard. The dashboard was made with this email address, but I couldn't get into the forum without setting up something new.

[FYIBYCOM]

this is now been going on for six months

[FYIBYCOM]

Payment sent to Eshtek Inc

 

DateDecember 30, 2024 at 10:20:39 AM PST

 

Transaction typeMobile Payment

 

Transaction ID18R98994DK666301N

 

Gross amount

-$199.00 USD

Transaction status