refund

[Diezeltrein]

I paid twice for my license how do I get my money back and i accidentally bought two licenses how to refund

[boop]

It was mentioned on a podcast that there would be a 30 day refund window.  This wasn't directly from hex os so they might have been mistaken, but I believe there's some way to refund the second license within that period.

[Clixxi]

The thirty days begin when you receive beta access for the license. So you have got plenty of time.

[jonp]

We're getting absolutely inundated with requests right now so please bare with us.  We will definitely refund any duplicate orders.  You can use the contact us link on the bottom of the site to request a refund.

[Picard]

Any and all purchases are subject to a 30-day refund policy.

To request a refund, email support@hexos.com using the email account associated with your purchase.

For Early Access orders, the 30-days starts from the date you receive your invite to participate in the beta.

[trjjnhrs]

Anyone successful in receiving a refund yet?

[TheGamblingFame]

Still waiting to get my refund or reply email

 

[hdd]

On 12/1/2024 at 12:27 AM, jonp said:

We're getting absolutely inundated with requests right now so please bare with us.  We will definitely refund any duplicate orders.  You can use the contact us link on the bottom of the site to request a refund.

Just highlighting the contact link https://hub.hexos.com/contact/ since it would presumably be easer to see the request since your already signed into your account if not already used?