luke9912 Posted January 26 Posted January 26 I bought a license around the beginning of December after seeing the video made from LTT. The payment was made. A few weeks later i came back and realised i hadn't recieved any email confirmation or receipt. so i tried to log in and was unsuccessful. i am also not recieving any emails when trying to reset the password. so i am left wondering if i managed to get my email wrong. it would be the first time i've ever done so, but it's possible. i came here to the hub and sent a message, but didn't hear back. so i emailed the support email. and again nothing. so far i have sent 3 emails over this month and haven't heard a thing. All i have is a bank statement showing money leaving my bank. I don't want to raise an issue with it, yet. I would like to use the product when ready. Is there anything that can be done? Thanks. Quote
Dylan Posted January 26 Posted January 26 Hi @luke9912 - Since you've already reached out to support I'll go ahead and tag @jerod and @jonp to try and help get you sorted. Quote
jonp Posted January 28 Posted January 28 Hey @luke9912, I'm sending you a DM now to verify if your reply-to email address is the problem. Quote
temp_user Posted January 28 Posted January 28 Hey, I have the exact same problem. No invite, I have a bank statement and can't login. When I ordered my browser saved the username (not email) and password. Can't login. This account here was created with another mail address. I also just want to use the product. What can I contribute to solve this issue? Also used contact form but haven't got an answer yet. Quote
Dylan Posted January 28 Posted January 28 @temp_user I recommend using the email account you used during registration. How long ago did you use the contact form and which email address did you use - the one you used at registration or the email you used for this "temp_user" account? Quote
temp_user Posted January 28 Posted January 28 In the contact form, 5 days ago, I used the mail address which very likely used during the order. I did not use the mail address used for this account. Can I send you the mail address in a DM? Quote
temp_user Posted January 29 Posted January 29 issues is solved for me. Turned out that i had a typo in my registered mail address. Support fixed the issue. Thanks again. 1 Quote
Dylan Posted January 29 Posted January 29 1 hour ago, temp_user said: issues is solved for me. Turned out that i had a typo in my registered mail address. Support fixed the issue. Thanks again. It happens and welcome to HexOS! 1 Quote
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