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Posted

This  issue seems to come up anytime I try to play an HEVC movie/tv show from my Plex Server. The error I get is "Conversion failed. A required codec could not be found or failed to install.". 

I have gone through all the common fixes I could find online. Those include:

  • Port forwarding
  • Creating a user with full read/write access to the entire dataset and running Plex under that user
  • Reinstalled Plex through both the HexOS deck and the TrueNAS interface
  • Enabled Host Network use 
  • Ensured claim token is entered in the docker

Needless to say I am frustrated and out of possible solutions. Any help anyone could provide would be greatly appreciated. 

Posted (edited)

Have you tried removing the ".tmp" extension as suggested here? I had to do that before transcoding would work for me.

 

Edited by Mascot
  • Thanks 2
Posted
30 minutes ago, Mascot said:

Have you tried removing the ".tmp" extension as suggested here? I had to do that before transcoding would work for me.

 

Thank you!!!! I had seen references to this .tmp file issue but did not know how to get to the file. 

  • Like 1
  • 5 months later...

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