Plex Codec Cannot Download Issue

[Amkof]

This  issue seems to come up anytime I try to play an HEVC movie/tv show from my Plex Server. The error I get is "Conversion failed. A required codec could not be found or failed to install.". 

I have gone through all the common fixes I could find online. Those include:

• Port forwarding
• Creating a user with full read/write access to the entire dataset and running Plex under that user
• Reinstalled Plex through both the HexOS deck and the TrueNAS interface
• Enabled Host Network use 
• Ensured claim token is entered in the docker

Needless to say I am frustrated and out of possible solutions. Any help anyone could provide would be greatly appreciated. 

[Mascot]

Have you tried removing the ".tmp" extension as suggested here? I had to do that before transcoding would work for me.

 

Edited January 3 by Mascot

[Amkof]

30 minutes ago, Mascot said:

Have you tried removing the ".tmp" extension as suggested here? I had to do that before transcoding would work for me.

 

Thank you!!!! I had seen references to this .tmp file issue but did not know how to get to the file. 

[Sriganesh Kaniarasu]

8 hours ago, Mascot said:

Have you tried removing the ".tmp" extension as suggested here? I had to do that before transcoding would work for me

Hey! Thank you very much, This worked for me too!