Haven't received any emails after purchase of license, can't log in...

[michrech]

Not sure if my issue is due to LTT having sent a ton of traffic here (including me!) --

When I signed up / purchased the $99 lifetime license, I used Google's feature to add a "+" to an email address, followed by some extra text (in my case, "my.email.address+hexos@gmail.com" as an example).  There have been a few places I've attempted to do this, but their systems rejected the "+" being in the email address right up front.  I didn't receive an error when I attempted to do it here, but I've also not received any emails since my purchase (it's been 20 minutes, or so).  No email verification emails, purchase receipt, etc.  I see my card *did* get charged, so at least that part worked.  😉

Anything I should / need to do, or should I continue to wait a bit?

[michrech]

Odd -- the forum forced me to create an account before it'd let me post (I suspected it'd make me do so, but expected that'd happen *before* it let me type out my entire post).  I used exactly the same information (username, email address, etc), and this time I received an account verification email.  Still no emails about the license purchase, though.  😞

[Mighty Melon]

I'm having the same issue but without the "+" thing, haven't gotten my license purchase email and I can't log into my account.
Says my password is incorrect but I use a password manager so that can't be true, also didn't get the "Forgot your password" email.
I guess their email server(s) are super backed up with all the LTT traffic 😄

[Wayne]

33 minutes ago, michrech said:

Not sure if my issue is due to LTT having sent a ton of traffic here (including me!) --

When I signed up / purchased the $99 lifetime license, I used Google's feature to add a "+" to an email address, followed by some extra text (in my case, "my.email.address+hexos@gmail.com" as an example).  There have been a few places I've attempted to do this, but their systems rejected the "+" being in the email address right up front.  I didn't receive an error when I attempted to do it here, but I've also not received any emails since my purchase (it's been 20 minutes, or so).  No email verification emails, purchase receipt, etc.  I see my card *did* get charged, so at least that part worked.  😉

Anything I should / need to do, or should I continue to wait a bit?

I use plus alias also and haven’t received any confirmation email after paying either. 

[michrech]

5 minutes ago, Wayne said:

I use plus alias also and haven’t received any confirmation email after paying either. 

Well, at least I have some company with this issue.  😉  I used the "Contact Us" link and sent a message.  Hopefully after they put the server fire(s) out, they'll find the time to let me know what happened.  lol

[Wayne]

Just got my email 👍

[Mighty Melon]

21 minutes ago, Mighty Melon said:

I'm having the same issue but without the "+" thing, haven't gotten my license purchase email and I can't log into my account.
Says my password is incorrect but I use a password manager so that can't be true, also didn't get the "Forgot your password" email.
I guess their email server(s) are super backed up with all the LTT traffic 😄

I just got my emails as well and I can log into my account now 😄

[michrech]

Haven't received a reply to the "Contact Us" message I sent, however, I do see my license now, and I did receive a "you can now log in" message.  Great work, to whatever poor soul is spending their Saturday helping us poor internet strangers and our first world problems!  😄

 

lol

[Dylan]

I bought mine two days ago and it took ~6 hours before I got my confirmation. Be patient, both the staff and servers are getting their butts kicked just now.