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Story time! I had two 10TB drives from Amazon Renewed fail because... I plugged a 21v power supply into them as a dyslexic dumbarse. I reached out to refurbisher email included and asked if I could pay to have them repaired or traded in, since I was able to confirm it was just the control boards. They informed me that "unfortunately, we do not have a program for paid repair, but we can replace them at no cost if you mail them in. Sorry for the inconvenience." After making sure they understood it was totally my fault, I happily took their offer and received two replacement drives in the mail. They even paid shipping both ways. Best part: They sent me two 12TB drives that cost about $25 more than the 10TB ones I got! Very nice of them! But here's the issue, I now have two 10TB drives and two 12TB drives... Not enough for an expandable raid5 pool on either drive type! Hexos doesnt let me use them together and ignore the 2tb of wasted space, so Ill have to buy another drive, lol. Ah well. Kind of a good problem to have, but wasnt expecting to spend more. No complaints against Hexos honestly, just wanted to share this 😆
