dsmonteiro

I can't talk for everyone, but this is all I want. Better communication. When things go well, and when things go bad. As a Community Manager myself, I honestly see this as money well spent ("if all you have is a hammer, everything looks like a nail" and all that). If I can suggest something, have a look at what Nothing did with the Community Board Observers (here, for reference). It's a good way to boost communication, show transparency, and ensure you have a two-way channel of communication. Aside from that, a good community manager can also help you avoid talking too corporate with your users, they shouldn't be someone who speaks the same language as PR or Marketing. A community manager could also easily run a couple of series of always-on content (like Weekly/Monthly Updates, AMAs, and whatnot) to bridge the communication gap. Again, I'm biased, but hiring from your core users (typically from the moderation team), can also be an easy way to onboard someone who already knows the Community, knows the product, and knows how to interact with the rest of the users (and can possibly be a cheaper option than hiring a seasoned community manager). If you want to discuss some ideas, hit me up. I'll gladly share my user-turned-mod-turned-staff story and a few learnings I got along the way (no, I'm not pitching myself, I don't have the bandwidth even if I wanted to).

I bought into the hype, not because Linus said HexOS said it was good, but because I wanted an OS that gave me a hands-off approach. I knew I was getting access to a paid beta, not a final product. But 6 months in and one of the biggest sells — easy to install apps — still has no developments. What's worse, this is likely the thing that would most benefit from a beta test. Instead, we've only seen tiny updates that don't really give much confidence that this project will ever see a 1.0 release. The MIA for months approach doesn't help either. In these 6 months, instead of settling in with HexOS and moving away from the "complicated" Unraid, I've moved on towards even more advanced setups, deploying 3 servers (and soon a fourth) that are fully headless, and remote. I went further deep into the rabbit hole, learning more about networking, remote management, and CLI. As I gain more skills, HexOS continues to lose its appeal and, at this point, I feel like I will end up with a HexOS license that I'll have no use for, but that I can't share with anyone. If you sell the idea of a "community" and "early access" and ask people to take a leap of faith before a product is even out there, the least you can do is communicate properly. I'm sure your team is stretched thin and no one is asking you to waste developers' time answering queries. But COMMUNICATION IS A MUST. One thing is certain. If I wasn't sure if getting a 99€ license was the right call, getting a second license at the full price is definitely out of the question and I don't really see myself advocating for anyone to do it. That means that buddy backup — the second feature I was really looking forward to — no longer has any value. GET YOUR ACT TOGETHER.