jonp

Fair point. We are planning to update the site for end of year with more content and details. I'll make sure this gets addressed. There are three types of issues that can exist for a given app: issues with the app itself (responsibility of the app developer), issues with the TrueNAS-cataloged container (responsibility of TrueNAS), and issues with the app curation itself (responsibility of HexOS). For issues with the app, if we can clearly identify the problem, we have no problem carrying the torch up to the app author to get proper visibility if required. For issues with the cataloged app in TrueNAS, we can escalate to TrueNAS directly for intervention if we can identify the root cause properly. For issues with the curation, we can quickly modify our curation using the new system to push out a fixes. We also will have a new docs site that will launch with the Q3 update explaining out the curation system works and how others can participate to help us fast-track the curation of other apps while we continue to work on core features.

We officially announced our intention to delay VM support as part of the Q1 status update back in March. Since then, its important to note that TrueNAS pivoted their VM strategy again when they decided to drop Incus for traditional VMs and go back to their previous implementation with libvirt (as of 25.04.2). Due to all of this, we decided it would be best to restart the VM implementation in 2026 once development is finalized. I can see the confusion here, but we never promised all of these features would be delivered with the 1.0 release. Our focus on 1.0 is achieving platform stability. Furthermore, you're forgetting one pretty major feature that wasn't listed on the site: Local UI. This is the next feature we are focusing on after the Q3 release. Snapshots and Buddy Backups are still possibilities for this year, but likely would continue to carry the "beta" tag into 2026 to give more time for public testing. The Q3 update is nearly complete, which will carry some pretty big features including MULTIPLE new curated apps and folder support for Apple Time Machine/Quotas. Furthermore, we will have a new "Experimental Features" toggle that will enable users to create Encrypted folders as well as provide access to our new app templating/install scripts solution.

So actually we do want to have an official discord (in fact, we already have it "parked" so-to-speak), but we want to wait to roll it out when we can be more prepared to manage it. Our team is entirely revving on dev cycles right now and adding comms platforms to manage to an already thinly spread set of resources is only going to overwhelm and delay development. Bottom line is that I'm all we've got for official comms right now and I'm spread insanely thin at the moment. I really want to hire someone to take over communications for me, but the timing for that is more likely Q4 or even Q1 2026.

I dig tunnels 😉

100%. We are opening that up this week and doing a little forum reorg. Support forums will still be locked to paid customers only, but announcements will be opened up.

Definitely appreciate the feedback. We acknowledge there are multiple areas for improvement, especially in how we communicate and relay information.

Thoroughly agree. We will improve the labeling of updates going forward.

In early June, there was an issue with HexOS where users couldn't download and install either of our curated apps. That issue was resolved with the Q2 update allowing users to update to 24.10.2.2. Separately, an issue with the storage configuration on Immich creeped up at the end of Q2 as well. Apps is the refocus of our attention for Q3 as we prepare to deploy a new templating system for curations that should improve our efficiency at both supporting what we have and adding more. We delivered on our promises for Q2 and now we're working on Q3. Not everyone is going to be happy with the pace, the order we choose to attack things, or how we communicate. All I can ask is to judge us based on what we deliver this year.

I'm deeply disappointed to hear this. We did have a banner on the forums for a while pointing to the Q2 update, but the post itself is still where all of our update posts have been going: the Announcements forum. In addition, there have been multiple Command Deck updates since then that have seriously improved deck.hexos.com performance and responsiveness, as well as resolved a significant networking bug. Check out the Announcements forum and specifically posts by @jerod (our CTO). FYI, I'm Jon (the CEO and Co-Founder). Clearly we're missing some simple comm relays (like the Q2 update dropping) and some of our terminology could be more clear (differing from major and minor updates, OS vs. Command Deck as well). I do apologize for that, as comms are ultimately my responsibility right now. I've told our dev team to stay out of the forums beyond reading posts and communicating with @mill3000 on relevant support tickets. No blame on them for their lack of activity here. And while I greatly appreciate your input and desire for a dev-blog, we honestly just don't have the appetite to do it right now. Writing blogs wasn't part of the job description for the dev team either. We're putting all of our effort and the capital that was entrusted to us by customers (like you) towards building the product. I'm not sure what you mean by this comment. Is there an app you're trying to bring to HexOS that you've developed? I get it. You feel strongly about the devlogs. 😮‍💨 I don't. We're not even making big investments in marketing right now (our website is still the same from after launch week). All the capital is going towards making this thing really great (including backing/funding the ZFS AnyRaid project). Maybe that changes in the future when it makes more sense to me. Right now, each on-the-clock keystroke from our dev team goes to writing code or communicating ideas internally to further the project. I provide updates as I can and when there's something important to say (such as a release dropping). Clearly you're missing some of those and I'm struggling to understand how and why. It's important that I get this sorted because if it's happening to you, I'm sure it's happening to others as well. Especially as we're now moving at a faster pace than we were in the first half of 2025 and anticipate more frequent updates moving forward. I feel this too. 🤦‍♂️ I see the purchases you made and when you made them. @mill3000 referred to you as an OG and he's not wrong. No worries, I ignored all the BS from your post....mostly ;-). I definitely recommend checking your server for the Q2 update (the Command Deck will immediately be different if you haven't noticed already) and if you haven't, apply the available OS update from the Activity card on the dashboard. We have a lot more in store for Q3. I'm working on a few blog posts now. one to catch everyone up from June, and another to talk about our upcoming plan for apps. Thanks for taking the time to let us know how you're feeling. I'm confident if you purchased based on the vision you saw from us last year, you'll be happy you did by the end of this year. If you ultimately feel sour about this and want a refund now, let me know and we'll take care of it for you.

The update is ok to do. It was a minor hotfix change related to Active Directory support (doesn’t directly affect us). With activity UI in place, only valid updates should show up now. We are still locking users to the 24.10 train, but updates within that train are fine.

Just found this thread and love it! You guys have some really awesome vehicles. I'll have to post ours soon!

Hi there and our apologies for any confusion. I looked up your purchase with the details you posted. Looks like you used a protonmail.com email address to purchase HexOS. That's different from this account. Hit "forgot your password" on the login screen and use your protonmail account to have your login credentials sent to you for that. If you'd like me to merge those accounts, send an email to support@hexos.com from your protonmail account used to purchase and we'll take care of that for you. Thanks!

Thanks for your feedback and I wholeheartedly agree. I have gotten some very helpful messages from another community member here who actually acts as a Community Manager for some other pretty popular products. We are planning to expand the team in the future specifically in this area. I'm confident that by the end of Q3, you'll be much happier with the frequency of communication and updates!

Please reach out to us at support@hexos.com and we will directly assist each of you! Thank you!!

I think the core of your question is whether or not we have any type of revenue sharing agreement with iXsystems on lifetime licenses and the simple answer to that question is no, we do not.