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Same problem over here. Updated to ElectricEel-24.10.2.2 quite a while ago, everything worked just fine. Today tried opening the command deck - server is not available. Although I can still access server through the True NAS. Double-checked that the local IP address has not changed.

1.0 is still planned for this year but it could mean 12/31/2025 nothing more specific has been announced at this time

Thanks for the thoughtful response. I don't regret buying early into HexOS - this whole time, it's been humming along, trouble-free, in the background. Can't wait to see more - even if there are a few warts or setbacks here and there!

Hi, Anyone know when the Official release date of hexos will be?

Thanks Mobius

Hexos definitely doesn't make it more simple. One day i have access on "apps" & "user", next password incorrect for "user", i fix that and then i loose access to "apps", now lost access to both. Spent the last few days trying to figure it out, but with zero luck. HEX OS simple users and SMB sharing is 100% BROKEN, outdated completely now apps are outdated in Truenas dashboard. So much for simplicity. I DON'T WANT DO DEAL WITH ACL's, and it seams they are broken too.

Hi there and our apologies for any confusion. I looked up your purchase with the details you posted. Looks like you used a protonmail.com email address to purchase HexOS. That's different from this account. Hit "forgot your password" on the login screen and use your protonmail account to have your login credentials sent to you for that. If you'd like me to merge those accounts, send an email to support@hexos.com from your protonmail account used to purchase and we'll take care of that for you. Thanks!

Thanks for your feedback and I wholeheartedly agree. I have gotten some very helpful messages from another community member here who actually acts as a Community Manager for some other pretty popular products. We are planning to expand the team in the future specifically in this area. I'm confident that by the end of Q3, you'll be much happier with the frequency of communication and updates!

hexos is not linked to paypal like that Your hexos email address can be different from your paypal account email if you set it up that way please check your various email accounts for hexos or an email with a subject "HexOS Early Access Program Details" to double check which email address you signed up to hexos with. alternatively you can reach out to support@hexos.com and they can see what email address your hexos os licenses are tied to. Please do keep in mind that this process may take some time.

Payment sent to Eshtek Inc DateDecember 30, 2024 at 10:20:39 AM PST Transaction typeMobile Payment Transaction ID18R98994DK666301N Gross amount -$199.00 USD Transaction status

this is now been going on for six months

I can get into the dashboard. The dashboard was made with this email address, but I couldn't get into the forum without setting up something new.

I use the same email address on PayPal to pay for the damn thing I've sent 30 emails to the email address listed on the paypal invoice not one reply. I am more than livid.

Hey HexOS folks. I know a lot of us are feeling both frustrated about the pace of updates and hopeful about what's coming in the future for this platform. I have always been intimidated by platforms like UnRAID and TrueNAS - so this has been an opportunity for me to dip my toes into self-hosting. That said, the pace of communication from the team on the forum, Reddit, and elsewhere has been so very frustrating. The mods here are great and do what they can but we're not just here to get a product, I'm sure I speak for more than just myself in saying I'd love to see behind the curtain a little bit as an early adopter. Please, please, please consider this a priority, because idk about the rest of you but I can feel a fair bit of frustration starting to build here.

I think it was a very fair assessment of the os and he made some good points.

very cool getting it to work on an arm mac I would however recommend not keeping anything mission critical on it if you don't have another backup on another device or on the cloud.

At the top of this webpage, you can go to the store tab and then manage purchases to see your licenses. the licenses are tied to your account. Its unlikely but you can try and email support@hexos.com and ask if they can separate your licenses into 2 different accounts. but i do want to stress that there is a good chance they cannot.

I got 2 licenses in december when linus promototed hexos. I created this account but can not see my avalabel licenses. Is there a way for me to see that and maybe move one licens to another account?

I have also thought about doing a replication task but I don't know which folders should I include.

Hi everyone, This is my first time setting up a server, and I chose Hexos because of its simplicity. I’ve already installed Immich, and everything is working great so far. Now, I want to back up my entire Immich account (including users), and I came across the Backup Script | Immich However, I’m having trouble locating the upload directory mentioned in the guide. My pictures are in the folder called "Photos" while the other information is under the immich folder. ¿Could anyone help me complete the script? Thanks in advance for your help!

Thank you for this guide. I was able to install HexOs in UTM on a M3.

FYI. An update from Robbie on Nascompares https://www.youtube.com/watch?v=ybOVCqDSLVg

I am running into a similar issue with a fresh install of HexOS. Setting the app pool and restarting failed to fix my issue so I looked in the logs for the active tasks. The error I was seeing was that my version of TrueNAS-SCALE-24.10.0.0 was below the required TrueNAS-SCALE-24.10.2.2 version for Immich. In the TrueNAS-Scale UI, I updated to 24.10.2.2 with no issues (HexOS is still working as expected) but now I am seeing the following error when attempting the install: [EFAULT] Failed 'up' action for 'immich' app. Please check /var/log/app_lifecycle.log for more details with the following logs: Traceback (most recent call last): File "/usr/lib/python3/dist-packages/middlewared/job.py", line 509, in run await self.future File "/usr/lib/python3/dist-packages/middlewared/job.py", line 556, in __run_body rv = await self.middleware.run_in_thread(self.method, *args) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/lib/python3/dist-packages/middlewared/main.py", line 1367, in run_in_thread return await self.run_in_executor(io_thread_pool_executor, method, *args, **kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/lib/python3/dist-packages/middlewared/main.py", line 1364, in run_in_executor return await loop.run_in_executor(pool, functools.partial(method, *args, **kwargs)) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/lib/python3.11/concurrent/futures/thread.py", line 58, in run result = self.fn(*self.args, **self.kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/lib/python3/dist-packages/middlewared/service/crud_service.py", line 268, in nf rv = func(*args, **kwargs) ^^^^^^^^^^^^^^^^^^^^^ File "/usr/lib/python3/dist-packages/middlewared/schema/processor.py", line 55, in nf res = f(*args, **kwargs) ^^^^^^^^^^^^^^^^^^ File "/usr/lib/python3/dist-packages/middlewared/schema/processor.py", line 183, in nf return func(*args, **kwargs) ^^^^^^^^^^^^^^^^^^^^^ File "/usr/lib/python3/dist-packages/middlewared/plugins/apps/crud.py", line 203, in do_create return self.create_internal(job, app_name, version, data['values'], complete_app_details) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/lib/python3/dist-packages/middlewared/plugins/apps/crud.py", line 248, in create_internal raise e from None File "/usr/lib/python3/dist-packages/middlewared/plugins/apps/crud.py", line 241, in create_internal compose_action(app_name, version, 'up', force_recreate=True, remove_orphans=True) File "/usr/lib/python3/dist-packages/middlewared/plugins/apps/compose_utils.py", line 61, in compose_action raise CallError(err_msg) middlewared.service_exception.CallError: [EFAULT] Failed 'up' action for 'immich' app. Please check /var/log/app_lifecycle.log for more details Any help with this would be appreciated.

If you have an Intel Mac you can natively install HexOS from what I understand

I changed the IP adress of my router and i also wasnt able to access the hexos deck. Only TrueNas. I fixed it by connecting a monitor to my nas and went into the network settings. There I changed the nameserver1 adress to the new IP adress. After that it worked. i have no idea of any of that network stuff but that worked.