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Server has been up for ~5 days now with no issues. Thanks!

Seems like the hexos team has been looking into this issue and there should be a post on it very soon. For now can you try to update the underlying truenas os to 24.10.22 and then try the following Login via TrueNAS UI and navigate to the Network page. Observe the value for the interface IP address as well as the Global Configuration Nameserver and Gateway. The interface should show the IP address that DHCP assigned. Nameserver should show an IP address with “(DHCP)” next to it; most likely matching the gateway. Click “Settings” on Global Configuration and observe the values specified for DNS 1. Even though the value was dynamically assigned, it appears as a fixed value within the Global Configuration Settings pane. Editing the pane and clicking “Save” will change the DNS 1 entry from “DHCP” to static. Editing the pane and deleting the DNS 1 entry and clicking save will return the DNS 1 entry to “DHCP”, but only if the interface IP is also set to DHCP. If the Interface IP’s DHCP checkbox is unchecked and you edit global configuration deleting the DNS 1 entry and clicking save, it will leave DNS 1 blank and no name server will be specified. Click “Edit” on the Interface and observe that no values are specified for the DHCP IP address in the form. Uncheck “DHCP” checkbox. Click “Add” under the “Aliases” section to add a manually specified IP address. Click “Save” Observe the Nameserver still showing “(DHCP)”. Click “Test Changes”. Renavigate your browser to the new manually specified IP to load the TrueNAS UI. Go to the Network page. Observe the Global Configuration section showing no value under Nameservers. Click “Settings” on Global Configuration and observe no value under DNS 1. If it doesnt work please let me know

I wasn't updated on the outcome of this issue after i previously escalated it. I do however know that a member of the team setup a meeting with a few of the individuals with this issue.

It's not the uptime of the website UI I'm thinking of, that's clearly fine considering it's there to tell us the server is unreachable. The issue is the uptime of the connection between our HexOS installations and whatever the backend is. It doesn't mean the backend is down, but for whatever reason that connection dies and is not re-established even though there's no connectivity issue as far as the HexOS installation is concerned. I would hope it would be solved, but it's hard to tell. Based on some comments I've seen it looks like architecturally what we might end up with isn't a local interface in the traditional sense, but a container running what is currently running on deck.hexos. If that is the case there'd still be a connection happening, even if between services on the local machine, and we've only removed the internet from the mix. So if the issue isn't "unable to reconnect after internet blip", but rather that something at either end is buggy and crashing or dropping the connection regardless of network connectivity, it could persist. We'll just have to wait and see. Considering the TrueNAS interface remains available, this isn't much an issue for me, but I do find it a bit puzzling that the root cause appears to still be unknown after all this time.

I only disagree with that statement because the web UI is all that loses connection. All other connections stay active. Has the team given you different specific direction? And to be more specific, I can access the HexOS URL. I just get an unavailable error through that URL.

it isnt exactly what you want but the truenas app catalogue does list it when there are a lot of users for an app https://apps.truenas.com/catalog/

I don't think this issue has to do with deck up time since https://status.hexos.com/ shows 100% up time for deck and api. I have reached out to the hexos team again to follow up with them on this issue.

Hmm. It sounds Mascot like you have the measure of this issue. I wonder if this will be solved or at least lessened with the local UI?

As far as I am aware, that's pretty much what it is. The HexOS UI does not run on your server, it runs on theirs (Eshtek). HexOS is apparently bad at keeping this connection alive/reconnecting when it goes down. So the TrueNAS interface will work fine, since you access it locally, as will every other service you're running on your server. You just lose access to the one thing you paid for, the HexOS interface. 😛

Something I think would be really helpful is stats on how many users are using a given app and maybe sort the list of apps by most popular. Users could look at most popular apps and try out things they otherwise wouldn't know about. Developers could look at the most popular apps and use that to decide which apps to make a one-click install for next.

Right now I am getting the same thing but it is weird and may not be the same as others. I only reboot or shutdown the server when I have to. And that is once or twice a week (mostly just once) because of the server unavailable error. The thing I think is weird is only the wb UI is having a connection issue. My HD Homerun capture card stays connected and all my TV's still can either watch live TV but also movies and pre-recorded shows from the HexOS server. My windows drive assignments also maintain their connection to the server. I haven't tried the TrueNAS connection because honestly, I don't think of it fast enough. Is it possible something is happening at the developers end that only the web UI seems affected for me? It is an extremely annoying issue since it requires me to reboot the HexOS server. When I do I can connect again without noticeable issue.

I've been getting the occasional "server unavailable" for a long time. Probably a lot more often than I realize, since I use the HexOS interface so rarely. Whatever functionality is there to detect a lost connection and reconnect, seems to be rather lacking. With no ability to restart just the HexOS layer, the only solution I've found is to restart the whole server. That has always fixed it so far.

Same problem over here. Updated to ElectricEel-24.10.2.2 quite a while ago, everything worked just fine. Today tried opening the command deck - server is not available. Although I can still access server through the True NAS. Double-checked that the local IP address has not changed.

1.0 is still planned for this year but it could mean 12/31/2025 nothing more specific has been announced at this time

Thanks for the thoughtful response. I don't regret buying early into HexOS - this whole time, it's been humming along, trouble-free, in the background. Can't wait to see more - even if there are a few warts or setbacks here and there!

Hi, Anyone know when the Official release date of hexos will be?

Thanks Mobius

Hexos definitely doesn't make it more simple. One day i have access on "apps" & "user", next password incorrect for "user", i fix that and then i loose access to "apps", now lost access to both. Spent the last few days trying to figure it out, but with zero luck. HEX OS simple users and SMB sharing is 100% BROKEN, outdated completely now apps are outdated in Truenas dashboard. So much for simplicity. I DON'T WANT DO DEAL WITH ACL's, and it seams they are broken too.

Hi there and our apologies for any confusion. I looked up your purchase with the details you posted. Looks like you used a protonmail.com email address to purchase HexOS. That's different from this account. Hit "forgot your password" on the login screen and use your protonmail account to have your login credentials sent to you for that. If you'd like me to merge those accounts, send an email to support@hexos.com from your protonmail account used to purchase and we'll take care of that for you. Thanks!

Thanks for your feedback and I wholeheartedly agree. I have gotten some very helpful messages from another community member here who actually acts as a Community Manager for some other pretty popular products. We are planning to expand the team in the future specifically in this area. I'm confident that by the end of Q3, you'll be much happier with the frequency of communication and updates!

hexos is not linked to paypal like that Your hexos email address can be different from your paypal account email if you set it up that way please check your various email accounts for hexos or an email with a subject "HexOS Early Access Program Details" to double check which email address you signed up to hexos with. alternatively you can reach out to support@hexos.com and they can see what email address your hexos os licenses are tied to. Please do keep in mind that this process may take some time.

Payment sent to Eshtek Inc DateDecember 30, 2024 at 10:20:39 AM PST Transaction typeMobile Payment Transaction ID18R98994DK666301N Gross amount -$199.00 USD Transaction status

this is now been going on for six months

I can get into the dashboard. The dashboard was made with this email address, but I couldn't get into the forum without setting up something new.

I use the same email address on PayPal to pay for the damn thing I've sent 30 emails to the email address listed on the paypal invoice not one reply. I am more than livid.