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That really is no explanation of what you meant. Anyway, it is precisely the point. Many, including me, wouldn't be here without the influencer getting their view and endorsing HexOS ("world-class marketing"). It is true the existing early access beta testers (or "users" as you are calling them) will not benefit much from more marketing. They will, however, benefit if the product continually improves and becomes "amazing", right? Good thing that Eshtek poured the unexpected influx of capital into a "frantic growth" of development capacities and not PR, marketing and community managers, right? By the way, I did not originally bring up marketing, but yes, marketing is for people who are not using the product, so definitely not us. I only made it clear, that Eshtek has marketing covered. Very true, and the lion's share of this reputation, especially at release and beyond, will be based on the quality of the product.

It misses the point, IMO: users on the HexOS forums in the beta stage are clearly very interested in HexOS. The # of views an influencer has is meaningless.. External marketing is less relevant to users on these forums: we're already here. Eshtek's communication choices with users is what drives forum posts like these. Eshtek, like all software companies, will have its early success based on its reputation among its users. Another “world-class” influencer marketing campaign will mostly hit non-users.

I am finally pushing my MS 2019 server down the river, and setting up a Framework Desktop with MS 2025 for group policy, domain controller, and DNS. My 2019 was also my NAS, but I never got more than one 10 TB WD RED NAS drive in it. This time I am going with a MINISFORUM N5 AI NAS two of the 10 TB WD RED NAS (and probably my old drive for parody) to start with. I plan to add more drives as needed, and my N5 wont be here until later in October. Main issues right now decommissioning the 2019 server is....I can't install all the drivers on the Framework Desktop w/ 2025 (pro AMD drivers don't support the hard ware, normal drivers don't support the OS). Ah the joys of poking a new server OS. Once this is sorted, I will be taking all but the NAS roles from the 2019. Once the N5 gets here, the 2019 losses its NAS roll and I start my HexOS journey. Oh and main reason I built a 2019 server for my home and 4 users? Group policy to force windows to behave like your domain account is local admin, like you don't bounce from the performance to balanced power profile randomly, to kill one drive, and more recently to send CoPilot to sleep with the fishes.

The Mod team has also reached out for you and hopefully we can get this resolved quickly for you

What did you mean by that? What's "curious" about any of those words given their context?

Hello, I purchased 1 hexOS licence key and got charged for 2. I wrote to support@hexOS.com twice and never got a response. I wrote to support a month ago already. Anyone know where or who I can contact to get help with my issue? Thanks

What kind of interaction are you thinking of? There's been zero support for anything of the sort up until now. Whether that changes with the Q3 update or not is anyone's guess. I'd recommend waiting a few days to see what that update brings.

Does installing Immich or other apps from TrueNas break HexOS from managing it? If I was to install Immich via TrueNas, would HexOS recognise it and I would be able to interact with it from HexOS from then on?

The Q3 update. Another thread mentioned it's scheduled for Monday. It's not in any way an "Immich patch," it's just a general release. The team aren't great at communication, so we'll just have to see what drops when it does. If it's anything like the Q2 update, most won't even notice it.

"world-class", "amazing", "frantic growth" are curious to read on the company's own forums. HexOS is much better understood as a software Kickstarter: influencers that hardly use the product, ordinary folks buying primarily because of a discount (not because betas are actually worth $100), promises of improved communication after slow updates, unexpected delays, scattered updates, etc. Many "make software accessible" enthusiasts do expect things ike reliable software with regular bug fixes; reliably-timed updates; unified & direct communication with users (thorough changelogs, docs, tutorials etc.) etc. HexOS is not an alpha nor an open-source project waiting for volunteers; these deliverables ought to be coming soon with at most ~90 days before 1.0 ships. How Eshtek communicates with users (not with the public) about Q3 will be a great signal of how things are shaping up, what has improved, and what has not. Like everyone, excited for the Q3 release on Monday.

I wonder if the only real measurable boost they can get is when Linus and company do their live on air install. There aren't enough of us with a platform that if we say it's good or need more work, to move the needle. Most true technologists on Youtube seem to be reviewing this product as if they owe someone a favor. When they do the HexOS vs TrueNAS vs Unraid (or others) they all say HexOS is good for the new to a NAS folks or those just starting out. Does that mean they wouldn't use it and don't expect us to after a few months working with TrueNAS directly? And the single product reviews mostly say let's wait and see. I know already that I am their target audience because I will use the core NAS and apps they make available. And if things go as we have been told the template process is supposed to make new app easier for someone to create. Not sure if that's the team or the app developers but it probably won't be me. As I have said in other places on the forum I have a network expert who created an Unraid setup that does everything I "NEED' and probably much more. HexOS is my inexpensive toy in the corner that I can pick up and mess with for a little while then set aside again when I hit a roadblock like my Raspberry and Orange Pi unites or my mini pc. For now it has my attention but we will see when we finally go live.

The screenshot below is what we see when updating the system from the command dashboard. It simply shows a basic window with very little info, if any. It would be nice to see a progress bar indicating how much of the update has been downloaded and when it will actually reboot. It would also be great if we could get an autorefresh on the page after 2 minutes or whatever.

Security is huge with these apps. What I have started using is a Cloudflared tunnel with a custom domain and cloudflare security steps to access my applications from the outside. This eliminates the exposed port issue and, with proper setup using the truenas certificate thats built-in, using HTTPS traffic from outside to cloudflare and then from the cloudflare into the tunnel and application itself. This, as far as I can tell, is secure enough for no-one except myself to access any of the applications without proper verification through cloudflare and the usual UI login.

How do you know that there is a patch coming? I couldn’t find anything about it. And are there release notes for it?

The LTT video with 1,6 million views was huge, Linus himself invested in the company. HexOS went from a niche little thing to frantic growth because of the huge influx of customers. They are fine, when it comes to interest. They don't need to worry. Now it is important for them to focus on delivery more than on anything else, because to have a great product isn't just good, it's existential for them. If they fail that, no amount of "communication" and "advocacy" is going to help.

The point was that if someone does not know a product exists, they can't buy it. The specific examples weren't really relevant, but if you feel games (software) and HexOS (software) are as different as it gets, we just disagree and that's fine. I was addressing the claim that the quality of the product is what makes or breaks it, not whether HexOS has a marketing budget or not. You can have a great product, but no one will talk about it if there's no interest in it. That was the point that was originally made. That the lack of communication isn't helping interest, so fewer people talk about it, less word of mouth. Having a great product is good, but it's far from all that matters. There were a few videos and some interest a year or so ago, since then it hasn't popped up much for me, so anecdotally there appears to be some truth to it. I know it's true for myself, I went from being an advocate to not mentioning it, because I cannot in good conscience recommend it to anyone. The reasons are more than just lack of communication, but it's a not insignificant factor.

Excellent news, looking forward to hearing about it.

Those are very weird examples. HexOS isn't a movie or video game. It's about as different from those as it gets. And, even so, HexOS has a world class marketing campaign behind it already. In reality, marketing matters very little to a niche, but excellent (or terrible) product that is supposed to be used daily for years and years. Word of mouth among enthusiasts matters much more. And that will come naturally, if the product is amazing.

Yeah, we seem to finally have hit the "it's actually deprecated now" stage. It's possible, but not likely given how they've ignored the issue for months, that the HexOS team will offer a solution. If not, it's up to us to try to follow the instructions in TrueNAS and attempt to migrate, or uninstall and reinstall. Via HexOS if next week's update supports it, or in TrueNAS if not.

In an ideal world, that would be true. In reality, people can't buy what they don't know about, no matter how good it is. Which is why movies have marketing budgets rivalling the actual movie budget sometimes. Game developers beg for wishlisting because it increases Steam store visibility, etc. Interest equals word of mouth, which can matter a lot. Or, a company can throw money at marketing and word of mouth is a lot less relevant.

Not really. I mean a bit, but it doesn't matter too much. What truly matters, and makes or breaks a project, is the quality of the product.

I actually just encountered a failure trying to update my existing Immich install and feel it may be related. I've been running for over 6 months now and typically update it every few days without issue until today. I am attempting to update from v1.143.0_1.9.30 to v1.143.1_1.10.2

Yes, that’s definitely possible! You’d just need to make the server accessible over the internet. The simplest way is to set up secure remote access — either by enabling HTTPS with a proper domain/SSL certificate or by using a VPN so your brother in Norway can connect as if he were on your local network.

great idea — native UPS support would be a big win, especially for anyone running Hexos in environments where power isn’t always reliable.

Hell yeah!